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- Tasks: Supervise customer services at two libraries and ensure smooth operations.
- Company: Join a supportive local government team focused on community service.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Must be enthusiastic with ICT skills and experience in public service.
- Other info: Great career growth opportunities and family-friendly policies.
The predicted salary is between 27000 - 30000 £ per year.
We are looking for an enthusiastic individual to effectively supervise the smooth running of customer services across two libraries in Denbigh and Ruthin. The successful applicant will be enthusiastic, motivated and committed to providing excellent customer services at all times. ICT, literacy and numeric skills are a must as well as experience in dealing with the public. You will be responsible for setting staff rotas, establishing work priorities, and arranging cover as required, and will act as a primary contact for all building related issues. You will also contribute to the overall delivery and promotion of Library and One Stop Shop Services across the Authority.
Appointment subject to satisfactory references.
Responsibilities
- Supervise the smooth running of customer services across two libraries (Denbigh and Ruthin).
- Set staff rotas, establish work priorities, and arrange cover as required.
- Act as a primary contact for all building related issues.
- Contribute to the delivery and promotion of Library and One Stop Shop Services across the Authority.
Requirements
- Enthusiastic, motivated and committed to providing excellent customer services.
- ICT, literacy and numeric skills are essential.
- Experience in dealing with the public.
Benefits
- Flexible and agile working opportunities.
- Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days.
- Local Government Pension Scheme.
- Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme).
- Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc).
- Car salary sacrifice scheme and car leasing scheme.
- Family friendly policies.
How to Apply
To apply for this vacancy, please complete our online application form via the website, where you can view the full job description and personal specification: www.denbighshire.gov.uk/work-for-us. Please outline on your application form how you meet all the essential criteria for this position within your supporting statement. Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been shortlisted for interview. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Customer Services Supervisor (Welsh Essential role) employer: Denbighshire County Council
Contact Detail:
Denbighshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor (Welsh Essential role)
✨Tip Number 1
Get to know the libraries! Before your interview, visit Denbigh and Ruthin Libraries. Familiarise yourself with their services and any recent events. This shows your enthusiasm and commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your ICT skills! Since these are essential for the role, make sure you're comfortable with common software and tools used in customer service. We can help you find resources to sharpen those skills.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer service scenarios. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! Make sure to complete the online application form and highlight how you meet the essential criteria. The sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Customer Services Supervisor (Welsh Essential role)
Some tips for your application 🫡
Show Your Enthusiasm: Make sure to express your enthusiasm for the role in your application. We want to see that you're motivated and committed to providing excellent customer service, so let your passion shine through!
Highlight Relevant Skills: Don’t forget to showcase your ICT, literacy, and numeric skills in your application. These are essential for the role, so be specific about how you've used these skills in previous jobs or experiences.
Tailor Your Supporting Statement: When writing your supporting statement, directly address how you meet the essential criteria listed in the job description. We want to see clear examples of your experience dealing with the public and supervising teams.
Apply Early!: We recommend submitting your application as soon as possible. The vacancy may close early if we receive enough applications, so don’t wait until the last minute to apply through our website!
How to prepare for a job interview at Denbighshire County Council
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for customers, especially in a library or public service setting. This will show your enthusiasm and commitment to providing excellent service.
✨Show Off Your ICT Skills
Since ICT skills are essential for this role, be prepared to discuss your experience with technology. Bring examples of how you've used ICT in previous jobs, whether it's managing databases or using software to improve service delivery. This will demonstrate your capability to handle the technical aspects of the job.
✨Be Ready to Talk Rotas and Priorities
As a supervisor, you'll need to manage staff rotas and set work priorities. Think about how you've handled scheduling in the past and be ready to discuss your approach to ensuring smooth operations. This shows that you're not just a people person but also organised and strategic.
✨Promote Library Services Like a Pro
The role involves promoting library services, so come prepared with ideas on how to engage the community. Whether it's through events, social media, or partnerships, showing your creativity and initiative will impress the interviewers and highlight your commitment to the role.
