Senior Claims Specialist

Ambitious People Realising Creative Logistics Solutions.

Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role

We’re looking for a Senior Claims Specialist, responsible for the professional management and handling of claims arising from international and national freight transport. In this role you will have the capacity to operate in a dynamic logistics environment where transport takes place worldwide by rail, road and sea, along with the knowledge to support the development of other team members.

Your responsibilities will be to:

• Manage and process equipment and liability claims relating to transport and logistics (damage, loss, delay).
• Assess liability based on legal conditions of carriage and contractual agreements.
• Application and interpretation of international treaties and terms.
• Maintain contact with relevant fleet departments, clients, carriers, insurers, lawyers, and surveyors worldwide.
• Negotiate settlements and recovery files.
• Prepare claim reports, risk analyses and management information.
• Work with SHEQ and other departments to identify structural causes of damage and advise on preventative measures.
• Contribute to the optimization of claims processes and internal procedures.
• Ensure compliance with laws and regulations, and internal compliance requirements.

Successful candidates will have:

• In depth knowledge of legal transport conditions and international regulations including CMR, Hague-Visby Rules, Hamburg Rules and Incoterms.
• Demonstrable experience in claims management within the logistics or transport sector, ideally with knowledge of the food sector.
• Experience with internationally operating stakeholders and complex claims files.
• Strong analytical skills and legal acumen, with the capacity to draw information from various sources, and handle complex documents.
• Excellent communication and negotiation skills, with a strong capacity to collaborate with team members.
• Practical, proactive, innovative, accurate and stress-resistant work ethic.
• Ability to multi-task and prioritise workload, learning quickly and working at pace.

In addition, it would be advantageous to have:

• Completed higher professional or university degree, preferably in Law, Logistics Management or Insurance.
• Potential to manage and provide extensive guidance to diverse team of claims handlers (based in a number of locations).
• CII qualifications.
• Effective time, planning and project management skills.

What we offer:

At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.
• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:

• Excellent pension and life assurance schemes
• 25 days annual holiday, plus opportunity to purchase additional days
• Cycle-to-work scheme
• Access to our Benefit Hub for exclusive perks and discounts
• Comprehensive Help@Hand support and Employee Assistance Programme

Sounds good? Apply now! Want to know more? Contact Sarah Langridge, People & Culture Co-ordinator (slangridge@denhartogh.com) or apply directly via the button below.