At a Glance
- Tasks: Support customer service and logistics operations while gaining hands-on experience.
- Company: Join a leading global logistics provider focused on safety and sustainability.
- Benefits: Competitive salary, 25 days holiday, pension schemes, and exclusive perks.
- Other info: Opportunities for professional growth and mentorship from experienced colleagues.
- Why this job: Kickstart your career in a dynamic environment with real impact on logistics solutions.
- Qualifications: Enthusiastic learners with strong communication and organisational skills.
The predicted salary is between 18000 - 25000 £ per year.
Ambitious People Realising Creative Logistics Solutions.
Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
The Role: Are you looking to start your career in customer service and logistics with a global industry leader? At Den Hartogh we’re looking for a motivated and enthusiastic Customer Service Apprentice to join our Dry Bulk Team. This is an exciting opportunity to gain hands‑on experience within our Customer Service, Administration and Customs functions while developing the skills and knowledge needed to progress into a Customer Service Advisor role. You’ll work closely with experienced colleagues, support day‑to‑day transport activities, and learn how excellent service and operational coordination keep our business moving.
What You’ll Be Doing: As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.
- Supporting the management of transport orders from customer request through to delivery
- Building positive relationships with customers and internal departments through professional communication
- Assisting with customs administration and ensuring documentation is accurate and completed on time
- Inputting and maintaining accurate customer, operational and financial records within internal systems
- Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery
- Assisting with problem solving, customer queries and service issues
- Supporting KPI reporting, operational updates and customer information
- Learning how service performance, transport planning and customer expectations are managed
- Developing an understanding of logistics processes, customer requirements and commercial impacts
- Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience
Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.
What We’re Looking For: We’re looking for someone who is:
- Enthusiastic and eager to learn
- Organised with strong attention to detail
- A confident communicator
- Customer focused with a positive attitude
- Able to work collaboratively within a team
- Comfortable using IT systems and learning new processes
- Interested in logistics, transport and customer service
- Able to manage tasks effectively in a fast‑paced environment
What You’ll Gain: Hands‑on experience within a global logistics business, structured training and development, exposure to customer service, administration and customs processes, support from experienced colleagues and mentors, and the opportunity to progress into a Customer Service Advisor role upon successful completion of the apprenticeship.
What We Offer: At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:
- A culture built on trust, ownership, and responsibility, where your contributions truly matter.
- A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
- Opportunities for professional growth and personal development, supported by tailored training programmes.
- A competitive benefits package, including excellent pension and life assurance schemes, 25 days of annual holiday, access to our Benefit Hub for exclusive perks and discounts, and comprehensive Help@Hand support and Employee Assistance Programme.
A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.
Sounds good? Apply now! If you’re ready to begin your career in customer service and logistics and want to be part of a supportive and dynamic team, we’d love to hear from you. Contact Sarah Langridge, People & Culture Co‑ordinator (slangridge@denhartogh.com) or apply directly via the button below.
Logistics Customer Service Apprentice employer: Den Hartogh
At Royal Den Hartogh Logistics, we pride ourselves on being a family-owned leader in the logistics sector, offering a vibrant work culture that fosters trust, ownership, and responsibility. As a Logistics Customer Service Apprentice, you'll gain invaluable hands-on experience in a supportive environment, with tailored training programmes designed to enhance your professional growth and prepare you for a successful career in customer service and logistics. With a competitive benefits package and a commitment to innovation and teamwork, we ensure that our employees thrive while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Den Hartogh Logistics. Understand their values, especially around safety and sustainability, and think about how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Apprentice, you'll need to build positive relationships. Try role-playing common customer scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for logistics and customer service shine through. Share examples of times you've gone above and beyond in previous roles or projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Den Hartogh. Don’t miss out on this opportunity!
We think you need these skills to ace Logistics Customer Service Apprentice
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for logistics and customer service shine through in your application. We want to see that you're eager to learn and grow with us, so don’t hold back on expressing your excitement about the role!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how you can contribute to our team, so be specific about your strengths!
Be Professional Yet Approachable:When writing your application, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate well, so let your personality come through while keeping it respectful.
Apply Through Our Website:For the best chance of success, make sure to apply directly via our website. This way, your application will go straight to us, and we can’t wait to review it and hopefully welcome you to our team!
How to prepare for a job interview at Den Hartogh
✨Know Your Logistics Basics
Before the interview, brush up on key logistics concepts and terminology. Understanding the basics of supply chain management and customer service in logistics will show your enthusiasm and readiness to learn.
✨Showcase Your Communication Skills
As a Customer Service Apprentice, strong communication is vital. Prepare examples of how you've effectively communicated in past roles or situations. This could be through teamwork, resolving issues, or simply keeping everyone informed.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage tasks and stay organised, especially in fast-paced environments. Share specific strategies or tools you use to keep track of your responsibilities and ensure nothing falls through the cracks.
✨Express Your Eagerness to Learn
Let them know you're keen to develop your skills in customer service and logistics. Ask insightful questions about the apprenticeship and express your interest in continuous improvement and professional growth within the company.
