At a Glance
- Tasks: Support customer service and logistics operations while gaining hands-on experience.
- Company: Join a leading global logistics provider focused on safety and sustainability.
- Benefits: Competitive salary, excellent pension, 25 days holiday, and exclusive perks.
- Other info: Work closely with experienced colleagues and develop valuable skills for your future.
- Why this job: Kickstart your career in a dynamic environment with real growth opportunities.
- Qualifications: Enthusiastic, organised, and eager to learn about logistics and customer service.
The predicted salary is between 18500 - 25000 € per year.
Ambitious People Realising Creative Logistics Solutions.
Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
The Role: Are you looking to start your career in customer service and logistics with a global industry leader? At Den Hartogh we’re looking for a motivated and enthusiastic Customer Service Apprentice to join our Dry Bulk Team. This is an exciting opportunity to gain hands‑on experience within our Customer Service, Administration and Customs functions while developing the skills and knowledge needed to progress into a Customer Service Advisor role. You’ll work closely with experienced colleagues, support day‑to‑day transport activities, and learn how excellent service and operational coordination keep our business moving.
What You’ll Be Doing: As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish:
- Supporting the management of transport orders from customer request through to delivery
- Building positive relationships with customers and internal departments through professional communication
- Assisting with customs administration and ensuring documentation is accurate and completed on time
- Inputting and maintaining accurate customer, operational and financial records within internal systems
- Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery
- Assisting with problem solving, customer queries and service issues
- Supporting KPI reporting, operational updates and customer information
- Learning how service performance, transport planning and customer expectations are managed
- Developing an understanding of logistics processes, customer requirements and commercial impacts
- Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience
Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.
What We’re Looking For: We’re looking for someone who is:
- Enthusiastic and eager to learn
- Organised with strong attention to detail
- A confident communicator
- Customer focused with a positive attitude
- Able to work collaboratively within a team
- Comfortable using IT systems and learning new processes
- Interested in logistics, transport and customer service
- Able to manage tasks effectively in a fast‑paced environment
What You’ll Gain: Hands‑on experience within a global logistics business, structured training and development, exposure to customer service, administration and customs processes, support from experienced colleagues and mentors, and the opportunity to progress into a Customer Service Advisor role upon successful completion of the apprenticeship.
What We Offer: At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:
- A culture built on trust, ownership, and responsibility, where your contributions truly matter.
- A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
- Opportunities for professional growth and personal development, supported by tailored training programmes.
- A competitive benefits package, including excellent pension and life assurance schemes, 25 days of annual holiday, access to our Benefit Hub for exclusive perks and discounts, comprehensive Help@Hand support and Employee Assistance Programme.
- A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.
Sounds good? Apply now! If you’re ready to begin your career in customer service and logistics and want to be part of a supportive and dynamic team, we’d love to hear from you.
Customer Service Apprentice in Kingston upon Hull employer: Den Hartogh
At Royal Den Hartogh Logistics, we pride ourselves on being a family-owned leader in the logistics sector, offering a vibrant work culture that fosters trust, ownership, and collaboration. As a Customer Service Apprentice, you'll gain invaluable hands-on experience in a supportive environment, with tailored training programmes designed to enhance your professional growth and prepare you for a successful career in customer service and logistics. With a competitive benefits package and a commitment to innovation and continuous improvement, we ensure that our employees thrive while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Den Hartogh and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission of safety and sustainability.
✨Tip Number 3
Practice your communication skills! Since customer service is all about connecting with people, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Den Hartogh team.
We think you need these skills to ace Customer Service Apprentice in Kingston upon Hull
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service and logistics shine through in your application. We want to see that you're eager to learn and grow with us, so don’t hold back on expressing your excitement about the role!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match what we’re looking for. Mention any previous customer service experience or teamwork examples that demonstrate your ability to thrive in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Den Hartogh
✨Know the Company Inside Out
Before your interview, take some time to research Royal Den Hartogh Logistics. Understand their focus on safety and sustainability, and how they operate in the logistics sector. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Apprentice, you'll need to demonstrate your ability to communicate effectively and build relationships. Prepare examples from your past experiences where you've successfully handled customer queries or worked in a team. This will highlight your customer-focused attitude.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to logistics and customer service. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the Customer Service team collaborates with other departments. This shows your enthusiasm for the role and your eagerness to learn more about the company.
