At a Glance
- Tasks: Support customer service and logistics operations while gaining hands-on experience.
- Company: Join a leading global logistics provider focused on safety and sustainability.
- Benefits: Competitive salary, 25 days holiday, pension schemes, and exclusive perks.
- Other info: Work closely with experienced colleagues and develop valuable industry knowledge.
- Why this job: Kickstart your career in a dynamic environment with real growth opportunities.
- Qualifications: Enthusiastic learners with strong communication and organisational skills.
The predicted salary is between 18000 - 25000 £ per year.
Ambitious People Realising Creative Logistics Solutions.
Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
The Role: Are you looking to start your career in customer service and logistics with a global industry leader? At Den Hartogh we’re looking for a motivated and enthusiastic Customer Service Apprentice to join our Dry Bulk Team. This is an exciting opportunity to gain hands‑on experience within our Customer Service, Administration and Customs functions while developing the skills and knowledge needed to progress into a Customer Service Advisor role. You’ll work closely with experienced colleagues, support day‑to‑day transport activities, and learn how excellent service and operational coordination keep our business moving.
What You’ll Be Doing: As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.
- Supporting the management of transport orders from customer request through to delivery
- Building positive relationships with customers and internal departments through professional communication
- Assisting with customs administration and ensuring documentation is accurate and completed on time
- Inputting and maintaining accurate customer, operational and financial records within internal systems
- Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery
- Assisting with problem solving, customer queries and service issues
- Supporting KPI reporting, operational updates and customer information
- Learning how service performance, transport planning and customer expectations are managed
- Developing an understanding of logistics processes, customer requirements and commercial impacts
- Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience
Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.
What We’re Looking For: We’re looking for someone who is:
- Enthusiastic and eager to learn
- Organised with strong attention to detail
- A confident communicator
- Customer focused with a positive attitude
- Able to work collaboratively within a team
- Comfortable using IT systems and learning new processes
- Interested in logistics, transport and customer service
- Able to manage tasks effectively in a fast‑paced environment
What You’ll Gain: Hands‑on experience within a global logistics business, structured training and development, exposure to customer service, administration and customs processes, support from experienced colleagues and mentors, and the opportunity to progress into a Customer Service Advisor role upon successful completion of the apprenticeship.
What We Offer: At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:
- A culture built on trust, ownership, and responsibility, where your contributions truly matter.
- A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
- Opportunities for professional growth and personal development, supported by tailored training programmes.
- A competitive benefits package, including excellent pension and life assurance schemes, 25 days of annual holiday, access to our Benefit Hub for exclusive perks and discounts, comprehensive Help@Hand support and Employee Assistance Programme.
A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.
Sounds good? Apply now! If you’re ready to begin your career in customer service and logistics and want to be part of a supportive and dynamic team, we’d love to hear from you. Contact Sarah Langridge, People & Culture Co‑ordinator (slangridge@denhartogh.com) or apply directly via the button below.
Customer Service Apprentice employer: Den Hartogh
At Royal Den Hartogh Logistics, we pride ourselves on being a family-owned leader in the logistics sector, where our commitment to safety and sustainability shapes our dynamic work culture. As a Customer Service Apprentice, you'll benefit from hands-on experience, structured training, and the opportunity to grow within a supportive team that values innovation and collaboration. With a competitive benefits package and a focus on personal development, we ensure that your contributions are recognised and rewarded in a vibrant global environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Den Hartogh Logistics. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and logistics. Think about examples from your past experiences that demonstrate your skills and enthusiasm. We all know that confidence shines through when you’re well-prepared!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to communicate clearly and professionally. Remember, as a Customer Service Apprentice, you'll need to build relationships with customers and colleagues, so let your personality and positive attitude shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service and logistics shine through in your application. We want to see that you're eager to learn and grow with us, so don’t hold back on expressing your excitement about the role!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how you can contribute to our team, so be specific about your strengths!
Be Professional Yet Personal:While we appreciate professionalism, we also value authenticity. Use a friendly tone in your writing to show us who you are. Remember, we’re looking for someone who can build positive relationships with customers and colleagues alike!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly. Plus, it’s super easy!
How to prepare for a job interview at Den Hartogh
✨Know the Company Inside Out
Before your interview, take some time to research Royal Den Hartogh Logistics. Understand their focus on safety and sustainability, and how they operate in the logistics sector. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Apprentice, you'll need to demonstrate your ability to communicate effectively and build relationships. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will highlight your customer-focused attitude.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to logistics and customer service. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team collaborates to enhance customer experience. This shows your enthusiasm for the role and your eagerness to learn more about the company culture.
