At a Glance
- Tasks: Manage customer requests and oversee the entire order process with precision.
- Company: Join a leading logistics provider focused on safety and sustainability.
- Benefits: Enjoy competitive pay, 25 days holiday, and exclusive perks.
- Other info: Experience a culture of trust and continuous professional development.
- Why this job: Be the go-to expert in a dynamic role that drives real impact.
- Qualifications: Detail-oriented, resilient, and a strong communicator with a proactive mindset.
The predicted salary is between 22050 - 26950 £ per year.
Ambitious People Realising Creative Logistics Solutions.
Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
The Role: We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.
In this dynamic role, you’ll:
- Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
- Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
- Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
- Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.
Successful candidates: As Customer Service Representative, you’ll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business. The ideal candidate will have:
- Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
- Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
- Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
- Outstanding sense of responsibility, with a pro‑active and structured approach to customer centricity.
- A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
- Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
- A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.
What we offer: At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:
- A culture built on trust, ownership, and responsibility, where your contributions truly matter.
- A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
- Opportunities for professional growth and personal development, supported by tailored training programmes.
- A competitive benefits package, including:
- Excellent pension and life assurance schemes
- 25 days of annual holiday
- Cycle-to-work scheme
- Access to our Benefit Hub for exclusive perks and discounts
- Comprehensive Help@Hand support and Employee Assistance Programme
A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.
Customer Service Representative employer: Den Hartogh
At Royal Den Hartogh Logistics, we pride ourselves on being a family-owned company that values safety, sustainability, and innovation. As a Customer Service Representative, you'll thrive in a dynamic work environment that fosters trust and collaboration, offering ample opportunities for professional growth through tailored training programmes. With a competitive benefits package and a culture that celebrates ambition and teamwork, you'll find meaningful and rewarding employment while contributing to our mission of delivering creative logistics solutions worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Den Hartogh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Den Hartogh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Den Hartogh:Your cover letter is your chance to shine! Tell us why you want to work at Den Hartogh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Den Hartogh!
How to prepare for a job interview at Den Hartogh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
