The Technical Assistant ensures all products are packed and checked to comply with food safety standards, supporting the Technical department in maintaining product consistency and managing customer complaints.
Key Responsibilities
Technical Support & Queries
- Handle the technical inbox and respond to queries
- Maintain and manage non-conformances
- Manage complaints via email and customer portals
- Send Certificates of Analysis (COAs) to customers
Contract Packing
- Maintain contract jobs and collate outturns, cross-checking against production records
- Assist with writing and amending specifications
- Send samples for micro testing to external laboratories
Audits & Site Checks
- Carry out internal audits, glass audits, hygiene audits and environmental swabbing.
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Contact Details:
Demos Ciclitira / George Harker Recruitment Team
