Details
About Breathe
Breathe helps small and growing businesses manage their people more simply, giving them the tools and confidence to create great workplaces. We are passionate about making work easier for our customers through thoughtful technology and genuinely helpful service.
The role
As a Support Team Member, you will be one of the friendly and knowledgeable people our customers turn to when they need help using Breathe. You will provide clear, empathetic and practical support, helping customers resolve questions, understand product functionality and get the most from their Breathe experience.
You will work closely with colleagues across Customer Success, Product and Technical teams. You will also help identify recurring issues, share customer feedback and contribute to improving our support content, processes and overall customer experience.
What you’ll do
- Respond to customer questions through our support channels in a timely, friendly and professional way.
- Investigate product questions and troubleshoot issues by gathering the right information and following them through to resolution.
- Explain Breathe functionality clearly to customers with different levels of technical confidence.
- Use internal knowledge resources and support documentation to provide accurate, consistent answers.
- Recognise when an issue needs to be escalated and provide colleagues with clear context, examples and supporting information.
- Help triage customer-reported bugs and product issues, ensuring that priority and customer impact are understood.
- Keep customers informed, set realistic expectations and follow up when further action is needed.
- Record customer interactions and resolutions accurately so that knowledge can be shared across the team.
- Identify recurring questions, gaps in documentation and opportunities to improve the customer journey.
- Share customer feedback with Product and Customer Success colleagues to help influence future improvements.
- Contribute to a supportive, collaborative and positive team environment.
What we’re looking for
- Experience in a customer support, helpdesk, SaaS, software or customer-facing role.
- A naturally helpful and empathetic approach, with the ability to put customers at ease.
- Strong written and verbal communication skills.
- The curiosity and patience to investigate problems and work out practical solutions.
- The ability to explain technical or process-related information in a simple, accessible way.
- Good organisation skills and the ability to manage multiple customer conversations or priorities.
- Confidence asking thoughtful questions and knowing when to escalate an issue.
- A willingness to learn new systems, products and ways of working.
- A collaborative mindset and a genuine interest in sharing knowledge with others.
It would be great if you also have
- Experience supporting a cloud-based or subscription software product.
- Familiarity with ticketing, live-chat or customer relationship management tools.
- Experience working with HR, payroll, people-management or business software.
- An understanding of support triage, service levels or incident escalation.
- Experience writing or improving help-centre articles, FAQs or internal documentation.
What success looks like
In this role, success means that customers feel listened to, supported and confident using Breathe. You will provide accurate and thoughtful answers, take ownership of customer issues, collaborate effectively with internal teams and help turn customer feedback into better products and experiences.
Why join Breathe?
- Make a meaningful difference to customers every day.
- Join a friendly, collaborative team that values knowledge-sharing and continuous improvement.
- Build your expertise in SaaS, customer support and people technology.
- Work in an environment where your ideas and customer insight are welcomed.
- Enjoy [insert benefits, flexibility and development opportunities].
How to apply
Please send us your CV and a short note explaining why you’re interested in joining Breathe and what you would bring to the Support Team.
Breathe is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.
Benefits
Pensin
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Attached documents
| Title | File |
|---|---|
| Application Form | Test_CV.docx |
