At a Glance
- Tasks: Build strong relationships with clients and manage their accounts effectively.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for career advancement and collaboration with diverse teams.
- Why this job: Join us to make a real impact while developing your sales skills.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 25650 - 31350 £ per year.
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Your responsibilities include:
- Developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports.
- Answering client queries and identifying new business opportunities among existing customers.
- Liaising with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
- Occasional travel may be required.
If you are familiar with account management software, have a flair for client communication and understand consumer behaviour, we'd like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
You will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare reports on account status.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
Requirements:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales or relevant field.
Cashier in City of Westminster employer: Demo Co
At Demo Co, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and collaboration. As a Strategic Customer Success Manager, you will enjoy comprehensive training programs, a supportive team environment, and the opportunity to make a significant impact on client satisfaction in a dynamic SaaS landscape. Our commitment to innovation and excellence ensures that you will thrive in your role while contributing to our mission of delivering exceptional value to our clients.
