At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and manage operations.
- Company: Join a friendly, eco-conscious company making a real difference in water conservation.
- Benefits: Enjoy competitive pay, flexible working, and a supportive work environment.
- Other info: Great career growth opportunities in a small, collaborative team.
- Why this job: Be part of a mission-driven team that saves customers money and helps the planet.
- Qualifications: Proven experience in customer service management and strong communication skills.
The predicted salary is between 30000 - 44000 £ per year.
We are looking for a Customer Service Manager to join our growing team, to manage our office-based functions including our customer and operations/administrative teams and contribute to the ongoing success of Demeter Limited. The job is based at our office in an attractive location in the centre of Sedgefield, County Durham, with a degree of flexible working - 40 hours a week with initial 22.5 annual days holiday plus Bank Holidays, rising to 25 days.
Duties and requirements:
- Managing our excellent team - ensuring the best levels of customer service and communication.
- Data analysis and bill validation.
- Progression of quotes and invoices.
- Resolving queries and stock control.
- Liaison with planning functions, as well as with internal and external stakeholders.
Excellent verbal, analytical and written communication skills are essential as well as the ability to manage our dedicated and excellent office team. The ability to understand and interpret utility usage data displayed by our customer portal is a key requirement.
In addition to our core service of monitoring water consumption remotely, we provide a range of services to customers; water efficiency surveys, bill validation, leak detection and repairs.
We are a small, friendly, busy company, with 22 employees. We are looking for a conscientious, enthusiastic, organised and independent-thinking person to help in the further development and growth of the company.
Demeter Limited was formed in early 2008 and helps customers in the public and private sector to save water and save money. While we help customers save costs, we are also an environmental company. To date we have saved our clients millions of pounds from reducing their water use with environmental and carbon impact benefits. We work on a nationwide basis with a wide range of well-known customers.
Job Types: Full-time, Permanent
Pay: £36,000.00-£44,000.00 per year
Benefits:
- Company events
- Company pension
- Private medical insurance
Application question(s):
- Process or initiative - which is the best approach?
- How do you define excellent customer service and how do you deliver this?
- A customer has water losses of 400 litres an hour. If 1 cubic metre of water (1,000 litres) costs £4.00, what is the cost of the water losses to the customer in a year?
Experience: Customer Service: 1 year (required)
Work Location: In person
Customer Service Manager in Stockton-on-Tees employer: Demeter Limited
Demeter Limited is an excellent employer that fosters a supportive and collaborative work environment in the heart of Sedgefield, County Durham. With a focus on employee growth, we offer flexible working arrangements, competitive holiday allowances, and opportunities to contribute to meaningful environmental initiatives. Join our small, dedicated team where your contributions directly impact customer satisfaction and sustainability efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in managing teams and delivering excellent customer service, as this is what we’re really looking for!
Show Off Your Skills:Don’t forget to showcase your verbal, analytical, and written communication skills. We want to see how you can effectively manage our office team and communicate with both internal and external stakeholders.
Answer the Application Questions Thoughtfully:Take your time with the application questions. They’re a great opportunity for us to see how you think and approach problem-solving. Be clear and concise in your answers, especially when defining excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Demeter Limited
✨Know Your Customer Service Fundamentals
Brush up on the core principles of excellent customer service. Be ready to discuss how you define it and provide examples of how you've delivered exceptional service in the past. This will show that you understand the importance of customer satisfaction in your role.
✨Prepare for Data Analysis Questions
Since the role involves interpreting utility usage data, make sure you're comfortable with basic data analysis concepts. Review any relevant metrics or tools you’ve used before, and be prepared to explain how you would approach analysing data to improve customer service.
✨Showcase Your Team Management Skills
Think about your previous experiences managing teams. Prepare specific examples of how you've motivated your team, resolved conflicts, or improved communication. This will demonstrate your leadership abilities and how you can contribute to the company's growth.
✨Understand the Company’s Mission
Familiarise yourself with Demeter Limited's mission and values, especially their focus on environmental impact and cost savings for clients. Be ready to discuss how your personal values align with theirs and how you can help further their goals in the role.
