At a Glance
- Tasks: Be the friendly voice of Dementia UK, helping supporters with their queries and donations.
- Company: Join a leading charity dedicated to supporting those affected by dementia.
- Benefits: Enjoy a competitive salary, generous benefits, and a supportive work culture.
- Other info: Hybrid working model with a close-knit team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills and a compassionate approach to customer service.
The predicted salary is between 28860 - 30000 £ per year.
Our supporters make our work possible. As a Supporter Care Officer, you’ll be one of their first points of contact with Dementia UK, providing a warm, helpful and professional service by phone, email and post. You’ll respond to a wide range of enquiries, thank supporters for their donations and help resolve queries and complaints. You’ll build your knowledge of Dementia UK so you can confidently answer questions or connect supporters with the right team, always making sure they feel listened to and valued.
Alongside speaking with supporters, you’ll process donations and maintain accurate information on our fundraising database. There are established processes to follow, so you’ll need excellent attention to detail and be comfortable handling sensitive information securely. You’ll be an excellent communicator with a confident and professional telephone manner, as well as the compassion and interpersonal skills to build rapport with people from a wide range of backgrounds. You’ll also be comfortable handling more challenging conversations, resolving problems where you can and knowing when something needs to be escalated.
This is a busy and varied role, so you’ll need to be organised, adaptable and comfortable switching between different tasks throughout the day. You’ll enjoy working as part of a close-knit team where colleagues support one another to meet shared service standards and give our supporters the best possible experience. This is a hybrid role and you’ll be required to work from our office for a minimum of two fixed days each week. Some responsibilities can only be carried out in the office, so you’ll need to be able to meet this requirement.
In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work. Dementia UK is a Disability Confident employer.
Read more employer: Dementia UK
Dementia UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With flexible working options and a commitment to diversity, staff are empowered to thrive while making a meaningful impact in the lives of families affected by dementia. Join us in our Aldgate, London office and be part of a dedicated team recognised as one of the Sunday Times Best Places to Work in the non-profit sector.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dementia UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dementia UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dementia UK:Your cover letter is your chance to shine! Tell us why you want to work at Dementia UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dementia UK!
How to prepare for a job interview at Dementia UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
