Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva)
- life assurance cover at 3 x annual salary
- health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer
Help us build supportive online communities where families affected by dementia feel heard and connected.
Social media is often one of the first places people turn to for information, advice and support. At Dementia UK, we want to make sure every interaction is helpful, compassionate and reflects our commitment to families facing dementia.
As our Social Media Community Executive, you will take on a newly created role, helping us strengthen relationships with our online communities and develop our presence across social media platforms, including exploring new opportunities on Reddit. This is a community management role rather than a content creation role, with a focus on meaningful engagement, building trust and ensuring people receive timely and compassionate responses.
Working closely with our Social Media Manager, you will manage day-to-day community engagement, responding to comments, questions and messages across our channels. You will help create a safe and supportive online environment, handling sensitive conversations with empathy and knowing when to escalate concerns, including safeguarding or reputational risks.
You will also use social listening to understand what people are saying about Dementia UK and the challenges families are facing. By identifying trends, recurring questions and opportunities for engagement, you will share valuable insights with colleagues to help inform our communications and improve how we support our audiences.
You will bring experience of managing and moderating online communities on behalf of an organisation, with the confidence to handle challenging conversations and respond appropriately to sensitive issues. You will have excellent written communication skills, strong judgement and the ability to manage a high volume of interactions while maintaining accuracy and attention to detail.
Proactive, curious and collaborative, you will enjoy building relationships, sharing ideas and finding new ways to engage with online communities. You will also be comfortable working with our external moderation agency and colleagues across the charity to ensure a consistent and responsive approach.
If you are passionate about building positive online communities and want to use your experience to make a difference for families affected by dementia, we would love to hear from you.
If you would like to find out more about the role, or have any queries, please get in touch with recruitment@dementiauk.org.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact recruitment@dementiauk.org.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Social Media Community Executive in London employer: Dementia UK
Dementia UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With flexible working options and a commitment to diversity, staff are empowered to thrive while making a meaningful impact in the lives of families affected by dementia. Join us in our Aldgate, London office and be part of a dedicated team recognised as one of the Sunday Times Best Places to Work in the non-profit sector.
