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- Tasks: Be the first point of contact for families and professionals, managing referrals with care.
- Company: Join Demelza, a charity dedicated to supporting children with serious conditions.
- Benefits: Flexible working hours, wellbeing support, and training opportunities.
- Other info: Temporary role for up to 12 months within a supportive team.
- Why this job: Make a real difference in children's lives while developing your administrative skills.
- Qualifications: Strong admin skills and a compassionate communication style are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity within Demelza’s service development department to cover the role of referral and pathway coordinator for a period of up to 12 months. The service development department sits within clinical services and works closely alongside the family support and nursing & care teams to proactively ensure Demelza’s services meet the evolving needs of the children and families that we support.
As referral and pathway coordinator, you will be the first point of contact for new families and professionals wanting to know more about Demelza’s services so must be able to confidently communicate in a professional and sensitive manner. With strong administrative skills, you will be instrumental in the smooth running of the referral process from initial enquiry and receipt of referral, through referral panel to decision and advising the family and referrer of the outcome.
This is an exciting opportunity for an experienced administrator to work within a friendly and supportive team and play an active role in supporting Demelza’s wider clinical services teams. This is a temporary role of up to 12 months, flexible working hours will be considered.
Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.
An enhanced DBS Disclosure check may be taken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The Company: Demelza delivers extraordinary care to extraordinary children who are facing serious or life-limiting conditions, throughout Kent, South East London and East Sussex. We’re here to support them and their families at every step – from first diagnosis and for as long as we’re needed. Demelza believes in care that doesn’t back down. We are Demelza.
The Benefits:
- Wellbeing events and support
- Access to benefits and wellbeing platform through Computershare Employee Assistance
- Access to training and development opportunities
Referral & Pathway Coordinator in Kent employer: Demelza
Contact Detail:
Demelza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral & Pathway Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Referral & Pathway Coordinator role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching Demelza’s services inside out. Understand their mission and values, and think about how your skills align with their needs. This will help you communicate confidently and show that you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your thoughts clearly and get comfortable with the types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Demelza team and supporting the incredible work they do.
We think you need these skills to ace Referral & Pathway Coordinator in Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Referral & Pathway Coordinator and how you connect with our mission at Demelza.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your administrative skills and any relevant experience that aligns with the responsibilities of the role. We love seeing how your background fits with what we do!
Be Professional Yet Approachable: Since you'll be the first point of contact for families, it's important to strike the right tone in your application. Use a professional yet friendly tone to show us you can communicate effectively and sensitively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Demelza
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Referral & Pathway Coordinator. Familiarise yourself with Demelza’s services and how they support families. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Since you'll be the first point of contact for families and professionals, practice communicating in a professional and sensitive manner. Consider role-playing common scenarios with a friend or family member to refine your approach and ensure you convey empathy and clarity.
✨Highlight Your Administrative Skills
Be prepared to discuss your administrative experience in detail. Think of specific examples where you've successfully managed processes or improved efficiency. This will demonstrate your capability to handle the referral process smoothly, which is crucial for this role.
✨Show Your Commitment to Diversity and Inclusion
Demelza values diversity and inclusion, so be ready to share your thoughts on these topics. Discuss any experiences you have that reflect your commitment to creating an inclusive environment, as this aligns with the organisation's values and mission.