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- Tasks: Join our team to provide top-notch customer service and manage donations in our Hythe shop.
- Company: Demelza, a charity dedicated to supporting children with serious conditions.
- Benefits: Enjoy wellbeing events, training opportunities, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal growth in a diverse team.
- Why this job: Make a real difference while gaining valuable retail experience and skills.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
We are looking for a Retail Shop Assistant to join our Hythe shop team, who is enthusiastic, passionate and driven to ensure every customer and donor has the best possible customer service and experience. As a Retail Shop Assistant, you will be receiving donations which will need to be prepared and sorted ready for the shop floor with a focus on gift aided donations. You will support the shop’s trading operation and help maximise the potential revenue from shoppers.
This role requires flexibility across the seven-day trading week, with 13.5 hours worked per week across Thursday and Sunday. Please note some bank holiday working is required as part of this role. You will have the ability to adapt to a changing workload, using your own initiative and effectively manage your time.
The role involves working alongside and assisting in the management and development of a team of dedicated volunteers; you will have the skills to prioritise workload and provide guidance and training. Previous experience in a customer facing environment and good communication skills are essential. Computer skills are a requirement for this role, particularly knowledge of Microsoft Office. This role will involve moderate moving and handling. For insurance purposes, the post holder must be aged 18 or over.
Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.
An enhanced DBS Disclosure check may be taken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Demelza delivers extraordinary care to extraordinary children who are facing serious or life-limiting conditions, throughout Kent, South East London and East Sussex. We’re here to support them and their families at every step – from first diagnosis and for as long as we’re needed. Demelza believes in care that doesn’t back down.
The Benefits include wellbeing events and support, access to benefits and wellbeing platform through Computershare Employee Assistance, and access to training and development opportunities.
Retail Shop Assistant - Hythe employer: Demelza
Contact Detail:
Demelza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shop Assistant - Hythe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Demelza and its mission. This will help you connect with the team and show that you're genuinely interested in being part of their amazing work.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your flexibility! The job requires adaptability, so be prepared to discuss how you've managed changing workloads or unexpected situations in previous roles. This will demonstrate that you can handle the dynamic environment at the shop.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the shop's operations. This shows your enthusiasm and helps you figure out if it's the right fit for you.
We think you need these skills to ace Retail Shop Assistant - Hythe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a difference in our shop.
Highlight Relevant Experience: Make sure to mention any previous experience in customer-facing roles. We love seeing how you've interacted with customers and handled donations, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This helps us understand your skills and experiences better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Demelza
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Shop Assistant role. Familiarise yourself with the responsibilities, especially around customer service and handling donations. This will help you demonstrate your enthusiasm and passion for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you’ve handled challenging situations to show you’re a great fit.
✨Demonstrate Flexibility and Initiative
The job requires flexibility across a seven-day trading week, so be ready to discuss how you can adapt to changing workloads. Share instances where you’ve taken the initiative in previous roles, as this will show you can manage your time effectively and support the team.
✨Embrace Diversity and Inclusion
Demelza values diversity, so it’s important to express your commitment to creating an inclusive environment. Think about how you can contribute to a diverse team and be prepared to discuss your views on equality and inclusion during the interview.