At a Glance
- Tasks: Assist customers and donors, sort donations, and support shop operations.
- Company: Join Demelza, a charity dedicated to supporting children and families.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: Customer service experience and good communication skills are essential.
We are looking for a Retail Shop Assistant to join our Eltham shop team, who is enthusiastic, passionate and driven to ensure every customer and donor has the best possible customer service and experience.
As a Retail Shop Assistant, you will be receiving donations which will need to be prepared and sorted ready for the shop floor with a focus on gift aided donations. You will support the shop’s trading operation and help maximise the potential revenue from shoppers.
This role will require flexible working across the seven day trading week, working 13.5 hours per week. Please note some bank holiday working is required as part of this role.
You will have the ability to adapt to a changing workload, using your own initiative and effectively manage your time. The role involves working alongside and assisting in the management and development of a team of dedicated volunteers; you will have the skills to prioritise workload and provide guidance and training.
Previous experience in a customer facing environment and good communication skills are essential. Computer skills are a requirement for this role, particularly knowledge of Microsoft Office.
This role will involve moderate moving and handling. For insurance purposes, the post holder must be aged 18 or over.
Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.
An enhanced DBS Disclosure check may be taken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Charity Retail Shop Assistant — Flexible Hours & Training employer: Demelza
Demelza is an exceptional employer that offers Lottery Sales Advisors the chance to work flexibly and independently while making a meaningful impact in their local communities. With a competitive commission structure and comprehensive training, employees can thrive both personally and professionally, all while supporting vital care for children and families in need. Join a diverse and inclusive team dedicated to extraordinary care and enjoy the satisfaction of knowing your efforts directly contribute to a noble cause.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Retail Shop Assistant — Flexible Hours & Training
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Demelza, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Demelza that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Demelza will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Demelza and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Demelza
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Demelza, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Demelza!
