At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships with customers.
- Company: Join DeMellier, a purpose-driven luxury brand making a real impact.
- Benefits: Enjoy 50% off products, enhanced maternity policy, and generous annual leave.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be part of a brand that empowers women and supports children's health initiatives.
- Qualifications: Experience in luxury retail and strong relationship-building skills required.
The predicted salary is between 22000 - 27000 £ per year.
Contract
5 Months FTC Part-time & Full Time
About us
De Mellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most.
These principles guide everything we do.
All our pieces are crafted ethically in Europe using the finest sustainably sourced materials.
We champion equality, and for every piece sold, we fund vaccines and medical treatments aimed to save the life of a child in need.
So far, through our permanent charity initiative, 'A Bag, A Life', in partnership with SOS Children's Villages, we have funded over 2.5 million vaccines.
Join us and be part of an award‑winning, purpose‑driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry.
The role
As a Sales Advisor, you will be a passionate brand ambassador, delivering an elevated and personalised client experience that reflects De Mellier’s values and commitment to exceptional craftsmanship.
You will build genuine, lasting relationships with clients, creating memorable experiences and bringing the story behind each De Mellier piece to life through meaningful storytelling, product expertise, and a deep understanding of the brand’s purpose.
Success in this role is measured not only by sales performance but by your ability to cultivate a loyal client community, inspire repeat engagement, and contribute positively to a collaborative and high‑performing team environment.
Responsibilities
- Client Experience and Clienteling
- Deliver a personalised luxury client experience from first interaction through to post-purchase follow‑up.
- Build and maintain a strong portfolio of clients through proactive outreach, appointment booking and relationship building.
- Develop long‑term client relationships that drive loyalty, repeat business and referrals.
- Execute meaningful clienteling activities including follow‑up calls, messages, event invitations and VIP outreach.
- Create memorable experiences that exceed client expectations and strengthen emotional connection to the brand.
- Capture and maintain accurate client information within CRM systems.
- Brand Storytelling & Product Expertise
- Become an expert in the De Mellier brand story, craftsmanship, materials, sustainability commitments and charitable initiatives.
- Bring products to life through authentic storytelling rather than transactional selling.
- Confidently communicate the design inspiration, functionality and craftsmanship behind each collection.
- Stay informed on new launches, seasonal collections and key business priorities.
- Represent the brand consistently through appearance, communication and behaviour.
- Commercial Performance
- Achieve commercial success by consistently achieving and exceeding individual sales targets and key performance indicators, building lasting client relationships that support long‑term brand loyalty and growth.
- Drive performance across: Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT), CRM Capture and Repeat Purchase Rate
- Identify opportunities to maximise sales through thoughtful product recommendations and styling solutions.
- Use commercial awareness and client insights to contribute to business growth.
- Take ownership of personal performance and actively seek opportunities to improve results.
- Team & Store
- Support the smooth day‑to‑day operation of the store.
- Maintain exceptional visual merchandising and housekeeping standards.
- Contribute positively to team culture and support colleagues in achieving store goals.
- Act as a visible and energetic presence on the shop floor.
- Support store events, client appointments and brand activations.
Requirements
- Previous experience within luxury, premium fashion or premium lifestyle retail.
- Strong clienteling skills with evidence of building and retaining a client book.
- Proven ability to achieve and exceed sales targets.
- Excellent communication and relationship‑building skills.
- Passion for luxury service and creating memorable client experiences.
- Strong commercial awareness and understanding of retail KPIs.
- Positive, proactive and solutions‑focused mindset.
- Right to work in the UK
- Annual leave package increases the longer you stay with us
- Enhanced company maternity policy
- Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales
- Gift De Mellier bag on successful probation
- #J-18808-Ljbffr
Sales Advisor 5 Months FTC employer: DeMellier
DeMellier is an exceptional employer that champions ethical and sustainable practices, creating a work environment where creativity and empowerment thrive. Located in the vibrant city of London, employees benefit from a collaborative culture that prioritises personal growth and development, alongside the opportunity to contribute to meaningful projects that make a positive impact. Join us to be part of a team that values innovation and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 5 Months FTC
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DeMellier, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DeMellier!
We think you need these skills to ace Sales Advisor 5 Months FTC
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DeMellier, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DeMellier and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DeMellier that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DeMellier
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
