Head of Business Systems & IT in London

Our Story We are a modern affordable luxury handbag brand, crafting timeless and elegant styles that are made to last. Founded with a vision to do things differently, we create handbags that empower women, are sustainably sourced and ethically made, and give back to those who need it most. These principles guide everything we do. We are committed to driving change, championing equality, and celebrating women. Through our permanent charity initiative, ‘A Bag, A Life’, every purchase funds lifesaving vaccines and medical treatments for children in need, in partnership with SOS Children’s Villages. To date, we have funded over 1,000,000 vaccines. Join us and be part of an award‑winning, purpose‑driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry.

About the Role DeMellier is a leading luxury e‑commerce brand undergoing rapid growth, with ambitions to scale internationally and expand into physical retail. We are seeking an experienced and commercially minded Head of IT / Head of Business Systems to define, lead, and govern the company’s enterprise systems strategy. This is a senior leadership role responsible for ensuring that technology enables business performance, scalability, and operational excellence across e‑commerce, operations, finance, and future omnichannel retail. You will set the strategic direction for all core systems, oversee major transformation initiatives, and ensure that systems investments deliver measurable business value.

• Enterprise Systems Strategy & Leadership: Define and own DeMellier’s enterprise systems strategy across e‑commerce, operations, finance, supply chain, and future retail. Translate business objectives into a clear, prioritised systems roadmap that supports scalable growth. Act as the senior authority on technology and systems decisions, balancing cost, risk, speed, and long‑term value. Influence business‑wide decision‑making, ensuring technology is a core enabler of operational excellence.
• Digital Transformation & Optimisation: Lead major system implementations, upgrades, and transformation programmes, including ERP (Priority), Shopify, finance systems, and operational platforms. Ensure seamless integration between front‑end and back‑end systems, enabling accurate data, efficient processes, and real‑time insight. Prepare systems, processes, and architecture for omnichannel operations, including future physical retail and store integrations. Sponsor automation and optimisation initiatives that deliver tangible efficiency, cost, or performance improvements. Own the strategy and governance for IT equipment and end‑user technology, including procurement, lifecycle management, security, and cost control. Ensure employees are equipped with reliable, secure, and scalable tools to support productivity and growth.
• Governance, Risk & Performance: Establish governance frameworks for systems prioritisation, change control, and investment decisions. Define and own KPIs for system performance, uptime, ROI, data quality, and user satisfaction. Own cybersecurity, GDPR compliance, data governance, and system risk management. Lead business continuity and disaster recovery planning to ensure resilience of critical systems as the business scales.
• Commercial & Budget Ownership: Own the IT and business systems budget, ensuring spend is aligned to business priorities and delivers clear return on investment. Lead commercial negotiations with technology and systems vendors. Make strategic decisions on build vs buy, vendor selection, and long‑term platform viability.
• Vendor & Stakeholder Management: Maintain senior‑level relationships with ERP, e‑commerce, and technology partners to ensure delivery quality and strategic alignment. Act as the escalation point for critical system or vendor issues. Partner closely with Finance, Operations, Supply Chain, Commercial, and Marketing leadership to align systems capability with business needs.
• Team Leadership & Capability Development: Lead and develop a high‑performing IT / Business Systems function. Set clear direction, priorities, and success measures for the team, with day‑to‑day systems operation and delivery led by the Business Systems Manager. Build capability, structure, and succession plans to support future growth. Champion effective change management and user adoption across the organisation.

Who You Are Proven leader with 8–12+ years in senior IT or business systems roles, ideally within e‑commerce, retail, or fast‑paced consumer brands. Experienced in delivering enterprise system transformations, including ERP (Priority user), CRM, e‑commerce platforms, and finance integrations. Strong finance knowledge and experience working with ERP systems (Priority ERP and Shopify is highly desirable). Technical expertise across front‑end and back‑end systems, with familiarity in HTML, CSS, APIs, and basic scripting. Experience preparing systems for omnichannel retail, including brick‑and‑mortar operations. Strategic thinker who can influence decisions, solve complex business problems, and turn strategy into action. Excellent stakeholder management, communication skills, and comfort operating at executive level. Hands‑on, results‑driven, and passionate about using technology to drive operational performance.

Why This Role Matters This role will shape how DeMellier operates at scale. You will define the systems foundations that support growth, profitability, and customer experience — ensuring the business is ready for both continued online expansion and future physical retail.

Benefits Hybrid‑working policy (2 days in the office). Annual Leave package increasing the longer you stay with us. Enhanced company maternity policy. Time given yearly to volunteer for a charity of your choice. Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales. Free gift DeMellier bag on successful probation.