Logistics & Facilities Coordinator

DeMellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most. These principles guide everything we do. All our pieces are crafted ethically in Europe using the finest sustainably sourced materials, we champion equality and for every piece sold, we fund vaccines and medical treatments aimed to save the life of a child in need. So far, through our permanent charity initiative, ‘A Bag, A Life’, in partnership with SOS Children’s Villages, we have funded over 2.5 million vaccines. Join us and be part of an award-winning, purpose-driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry.

The role involves supporting the smooth running of our logistics operations and office environment. This role plays a key part in ensuring the timely and accurate movement of goods, maintaining strong relationships with our 3PL partners, and upholding a well-managed, efficient, and welcoming workplace aligned with our brand values.

Main responsibilities:

• Manage and prioritise gifting orders in collaboration with the Marketing team, ensuring timely and accurate dispatch of high-profile requests.
• Monitor deliveries post-dispatch, liaising with couriers and internal stakeholders to ensure successful delivery and swift resolution of issues.
• Track and manage returned gifting orders, ensuring accurate warehouse processing and discrepancy resolution.
• Coordinate Sample, Archive, and Sample Sale stock with 3PL partners, ensuring readiness, accuracy, and clear documentation.
• Create and release Pre-Advice in Priority and WMS systems to support efficient stock intake and processing.
• Oversee customs-related returns, ensuring all documentation and labels comply with regulatory requirements.
• Manage ad-hoc orders for photoshoots, gifting exceptions, and sample stock with appropriate approvals and timely execution.
• Support wholesale shipments during peak periods, ensuring smooth and efficient dispatch operations.
• Analyse logistics performance and identify opportunities for continuous improvement.
• Track and report on key operational metrics to support informed decision-making.
• Assist in the implementation of systems, processes, and operational projects.
• Maintain accurate documentation and ensure compliance with internal standards and procedures.

Facilities & Office Responsibilities:

• Manage office supplies and procurement, ensuring availability of essential items while maintaining cost efficiency.
• Act as the first point of contact for office-related queries, providing a responsive and solutions-focused approach.
• Oversee office maintenance, coordinating repairs and ensuring a safe, well-functioning environment.
• Process and track office expenses, ensuring accuracy and timely submission.
• Prepare and communicate internal office updates, supporting clarity and engagement across teams.
• Conduct regular office inventory audits to maintain accurate records and optimal stock levels.
• Coordinate Health & Safety activities, including training, record-keeping, and policy implementation.
• Support ongoing compliance through risk assessments, follow-up actions, and workplace improvements.

Requirements:

• Highly organised with exceptional attention to detail.
• Strong communication and stakeholder management skills.
• Proactive, adaptable, and solutions-oriented.
• Comfortable working with systems, data, and reporting tools.
• Good working knowledge of Microsoft Office.
• Able to manage multiple priorities in a fast-paced, dynamic environment.
• Aligned with DeMellier’s values of quality, responsibility, and thoughtful execution.

Benefits:

• Hybrid-working policy (2 days in the office).
• The annual leave package increases the longer you stay with us.
• Enhanced company maternity policy.
• Time given yearly to volunteer for a charity of your choice.
• Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales.