At a Glance
- Tasks: Deliver personalised luxury experiences and build lasting client relationships.
- Company: Join DeMellier, a purpose-driven brand making a real impact in the luxury industry.
- Benefits: Enjoy 50% off stock, seasonal bag allowance, and enhanced maternity policy.
- Other info: Dynamic team culture with opportunities for personal growth and development.
- Why this job: Be part of a mission to empower women and support children in need.
- Qualifications: Experience in luxury retail and strong client relationship skills required.
The predicted salary is between 25000 - 32000 £ per year.
About us
DeMellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most. These principles guide everything we do. All our pieces are crafted ethically in Europe using the finest sustainably sourced materials. We champion equality, and for every piece sold, we fund vaccines and medical treatments aimed to save the life of a child in need. So far, through our permanent charity initiative, 'A Bag, A Life', in partnership with SOS Children's Villages, we have funded over 2.5 million vaccines. Join us and be part of an award-winning, purpose-driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry.
The role
As a Sales Associate, you will be a passionate brand ambassador, delivering an elevated and personalised client experience that reflects DeMellier's values and commitment to exceptional craftsmanship. You will build genuine, lasting relationships with clients, creating memorable experiences and bringing the story behind each DeMellier piece to life through meaningful storytelling, product expertise, and a deep understanding of the brand's purpose. Success in this role is measured not only by sales performance but by your ability to cultivate a loyal client community, inspire repeat engagement, and contribute positively to a collaborative and high-performing team environment.
Job responsibilities
- Client Experience and Clienteling
- Deliver a personalised luxury client experience from first interaction through to post-purchase follow-up.
- Build and maintain a strong portfolio of clients through proactive outreach, appointment booking and relationship building.
- Develop long-term client relationships that drive loyalty, repeat business and referrals.
- Execute meaningful clienteling activities including follow-up calls, messages, event invitations and VIP outreach.
- Create memorable experiences that exceed client expectations and strengthen emotional connection to the brand.
- Capture and maintain accurate client information within CRM systems.
- Brand Storytelling & Product Expertise
- Become an expert in the DeMellier brand story, craftsmanship, materials, sustainability commitments and charitable initiatives.
- Bring products to life through authentic storytelling rather than transactional selling.
- Confidently communicate the design inspiration, functionality and craftsmanship behind each collection.
- Stay informed on new launches, seasonal collections and key business priorities.
- Represent the brand consistently through appearance, communication and behaviour.
- Commercial Performance
- Achieve commercial success by consistently achieving and exceeding individual sales targets and key performance indicators, building lasting client relationships that support long-term brand loyalty and growth.
- Drive performance across: Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT), CRM Capture and Repeat Purchase Rate.
- Identify opportunities to maximise sales through thoughtful product recommendations and styling solutions.
- Use commercial awareness and client insights to contribute to business growth.
- Take ownership of personal performance and actively seek opportunities to improve results.
- Team & Store Support
- Support the smooth day-to-day operation of the store.
- Maintain exceptional visual merchandising and housekeeping standards.
- Contribute positively to team culture and support colleagues in achieving store goals.
- Act as a visible and energetic presence on the shop floor.
- Support store events, client appointments and brand activations.
Requirements
- Previous experience within luxury, premium fashion or premium lifestyle retail.
- Strong clienteling skills with evidence of building and retaining a client book.
- Proven ability to achieve and exceed sales targets.
- Excellent communication and relationship-building skills.
- Passion for luxury service and creating memorable client experiences.
- Strong commercial awareness and understanding of retail KPIs.
- Positive, proactive and solutions-focused mindset.
- Right to work in the UK.
Benefits
- Annual leave package increases the longer you stay with us.
- Enhanced company maternity policy.
- Employee Discount: 50% off Stock and up to 90% off Seasonal Sample Sales.
- Seasonal bag allowance.
- Gift DeMellier bag on successful probation.
Sales Advisor in Hammersmith employer: DeMellier
DeMellier is an exceptional employer that champions ethical and sustainable practices, creating a work environment where creativity and empowerment thrive. Located in the vibrant city of London, employees benefit from a collaborative culture that prioritises personal growth and development, alongside the opportunity to contribute to meaningful projects that make a positive impact. Join us to be part of a team that values innovation and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Hammersmith
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Advisor at DeMellier, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including DeMellier. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Advisor in Hammersmith
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for DeMellier:When writing your cover letter, make sure to tailor your message specifically for DeMellier. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at DeMellier
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show DeMellier that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show DeMellier that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with DeMellier’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
