At a Glance
- Tasks: Provide exceptional customer service and support for a luxury brand.
- Company: Join DeMellier, a purpose-driven brand making a real impact.
- Benefits: Fully remote work, flexible hours, and a chance to make a difference.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a team that empowers women and supports children in need.
- Qualifications: Fluent in German and English with 2 years of customer service experience.
The predicted salary is between 30600 - 37400 £ per year.
Start Date: November | End Date: February
Full-time or Part-time Shift-Based: 5/6 Days Per Week Including Evenings & Weekends, Or Evenings & Weekends only.
Fully Remote | UK-Based Candidates Only
Operating Hours | 8 am- 8 pm (8-hour shift pattern)
About us
DeMellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most. These principles guide everything we do. All our pieces are crafted ethically in Europe using the finest sustainably sourced materials. We champion equality, and for every piece sold, we fund vaccines and medical treatments aimed at saving the life of a child in need. So far, through our permanent charity initiative, ‘A Bag, A Life’, in partnership with SOS Children’s Villages, we have funded over 2.5 million vaccines. Join us and be part of an award-winning, purpose-driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry.
The role
We're hiring multiple Customer Service Coordinators to join our growing team on a 4-month Fixed-Term Contract running from November through February to help us during peak time. This is an exciting opportunity to be part of a supportive and dynamic customer service function at the heart of a purpose-driven luxury brand.
These are fully remote roles with no office attendance required, ideal for organised, self-motivated individuals who thrive in a fast-paced environment and are passionate about delivering world-class customer care.
We have two types of roles available:
- Full-time positions (Up to 46 Hours Per Week - Including Evening & Weekends)
- Part-time hours (Minimum 22 Hours Per Week - Evening & Weekends Only)
Shifts will be scheduled on a rota basis, with your working pattern agreed upon before your start date. Flexibility is required, as rotas may include evenings and weekends.
Requirements
- At least 2 years’ experience in a customer service role, ideally in e-commerce, retail, or a premium brand.
- Fluent German and English language skills, both written and verbal, are essential.
- Strong interpersonal and communication skills with excellent attention to detail.
- Ability to work independently in a structured and proactive way.
- Tech-savvy with experience using customer service platforms (Gorgias, Shopify a plus).
- A calm, empathetic, and problem-solving approach to service.
- Availability for 5 / 6 shifts per week (including evenings and weekends), within our operating hours of 8 am–8 pm.
Customer Service Coordinator – German Speaker (4-Month FTC) employer: DeMellier
DeMellier is an exceptional employer that champions creativity and collaboration within a purpose-driven environment in the heart of London. With a strong commitment to ethical practices and sustainability, employees are empowered to make a meaningful impact while enjoying opportunities for personal and professional growth. The company’s unique initiative, A Bag, A Life, not only supports global health but also fosters a culture of giving back, making it a rewarding place to work for those who value social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator – German Speaker (4-Month FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DeMellier.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DeMellier. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator – German Speaker (4-Month FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DeMellier.
How to prepare for a job interview at DeMellier
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DeMellier's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DeMellier offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
