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For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join DeMellier, a mission-led fashion brand redefining luxury.
- Benefits: Fully remote work, supportive team, and hands-on experience in a high-growth business.
- Why this job: Make a real impact while creating positive customer experiences.
- Qualifications: 2 years in customer service, strong communication skills, and tech-savvy.
- Other info: Flexible shifts, including evenings and weekends, with a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Coordinators – Multiple Roles (5-Month FTC) for DeMellier. This is a 5-month fixed-term contract running from October through February to support peak time. Fully remote, UK-based candidates only.
What You’ll Be Doing
- Provide exceptional customer service across a range of platforms: phone, email, live chat, WhatsApp, and social media.
- Maintain a professional and personable communication style, both written and verbal.
- Use tools such as Gorgias, Shopify, and 3PL warehouse portals with confidence to manage orders and resolve queries.
- Consistently meet daily service level agreements (SLAs), updating customers on inquiries, returns, or delivery timelines.
- Track and manage courier-related issues, ensuring proactive updates for customers and smooth order resolution.
- Collaborate with internal teams to ensure a seamless and delightful customer journey.
What We’re Looking For
- At least 2 years’ experience in a customer service role, ideally in e-commerce, retail, or a premium brand.
- Strong interpersonal and communication skills with excellent attention to detail.
- Ability to work independently in a structured and proactive way.
- Tech-savvy with experience using customer service platforms (Gorgias, Shopify a plus).
- A calm, empathetic, and problem-solving approach to service.
- Availability for 5 / 6 shifts per week (including evenings and weekends), within our operating hours of 8am–8pm.
Working Details
Shifts will be scheduled on a rota basis, with your working pattern agreed upon before your start date. Flexibility is required, as rotas may include evenings and weekends.
Why You’ll Love Working With Us
- Join a mission-led fashion brand that’s redefining luxury with purpose.
- Fully remote – work from anywhere in the UK
- Be part of a supportive, friendly, and collaborative team
- Gain hands-on experience in a high-growth, international business.
- Play a key role in creating meaningful, positive customer experiences.
How to Apply
If you\\\’re passionate about customer service and want to make a real impact at a company that cares, we’d love to hear from you. Apply today to be part of the DeMellier story.
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Customer Service Coordinator (5-Month FTC) employer: DeMellier
Contact Detail:
DeMellier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (5-Month FTC)
✨Tip Number 1
Get to know the company inside out! Research DeMellier's values, mission, and products. This way, when you chat with them, you can show off your passion and understanding of what they stand for.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various platforms, try role-playing different scenarios with a friend. This will help you stay calm and confident during the real deal.
✨Tip Number 3
Be ready to showcase your tech-savviness! Familiarise yourself with tools like Gorgias and Shopify before your interview. If you can demonstrate your ability to use these platforms, it’ll give you a leg up!
✨Tip Number 4
Don’t forget to highlight your flexibility! Since the role requires working evenings and weekends, make sure to mention your availability and willingness to adapt to the rota. It shows you're committed and ready to jump in!
We think you need these skills to ace Customer Service Coordinator (5-Month FTC)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in e-commerce or retail. We want to see how you've gone above and beyond to create positive experiences for customers.
Be Personable and Professional: When writing your application, keep your tone friendly yet professional. We love a good chat, but we also appreciate clear and concise communication. Show us your personality while keeping it polished!
Familiarise Yourself with Our Tools: If you’ve used platforms like Gorgias or Shopify, mention it! We’re looking for tech-savvy candidates who can hit the ground running. If you haven’t used them, don’t worry—just show us your willingness to learn!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our journey!
How to prepare for a job interview at DeMellier
✨Know Your Customer Service Tools
Familiarise yourself with tools like Gorgias and Shopify before the interview. Being able to discuss your experience with these platforms will show that you're tech-savvy and ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've maintained a professional and personable communication style in previous roles. Whether it's through phone, email, or live chat, demonstrating your ability to connect with customers is key.
✨Highlight Your Problem-Solving Approach
Think of specific instances where you resolved customer issues effectively. Share these stories during the interview to illustrate your calm and empathetic approach to service, which is crucial for this role.
✨Be Ready for Flexibility Questions
Since the role requires availability for various shifts, be prepared to discuss your flexibility. Show that you're willing to adapt your schedule to meet the needs of the team and ensure excellent customer service.
