Start Date: November | End Date: February
Full-time or Part-time
Fully Remote | UK-Based Candidates Only
Operating Hours | 8 am- 8 pm (8 Hour Shift Pattern)
DeMellier is a London-based brand that was founded with the vision of doing things differently: to design handbags that would make women feel empowered, made ethically and sustainably, while giving back to those who need it most. These principles guide everything we do. All our pieces are crafted ethically in Europe using the finest sustainably sourced materials. We champion equality, and for every piece sold, we fund vaccines and medical treatments aimed at saving the life of a child in need. So far, through our permanent charity initiative, ‘A Bag, A Life’, in partnership with SOS Children’s Villages, we have funded over 2.5 million vaccines. Join us and be part of an award-winning, purpose-driven brand that fosters creativity, collaboration, and meaningful impact within the luxury industry.
We're hiring multiple Customer Service Coordinators to join our growing team on a 4-month Fixed-Term Contract running from November through February to help us during peak time. This is an exciting opportunity to be part of a supportive and dynamic customer service function at the heart of a purpose-driven luxury brand. These are fully remote roles with no office attendance required, ideal for organised, self-motivated individuals who thrive in a fast-paced environment and are passionate about delivering world-class customer care.
We have two types of roles available:
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Full-time positions( Up to 46 Hours Per Week - Including Evening & Weekends )
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Part-time hours ( Minimum 22 Hours Per Week - Evening & Weekends Only )
- At least 2 years’ experience in a customer service role, ideally in e-commerce, retail, or a premium brand.
- Strong interpersonal and communication skills with excellent attention to detail.
- Ability to work independently in a structured and proactive way.
- Tech-savvy with experience using customer service platforms (Gorgias, Shopify a plus).A calm, empathetic, and problem-solving approach to service.
Customer Service Coordinator (4-Month FTC) employer: DeMellier
DeMellier is an exceptional employer that champions creativity and collaboration within a purpose-driven environment in the heart of London. With a strong commitment to ethical practices and sustainability, employees are empowered to make a meaningful impact while enjoying opportunities for personal and professional growth. The company’s unique initiative, A Bag, A Life, not only supports global health but also fosters a culture of giving back, making it a rewarding place to work for those who value social responsibility.
