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- Tasks: Lead a dynamic team in managing technical support operations and resolving customer incidents.
- Company: Join Dematic, a leader in transportation and logistics technology.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make a real difference by ensuring top-notch support for customers.
- Qualifications: Strong leadership skills and experience in team management required.
- Other info: Flexible shifts, including weekends, in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for overseeing technical support operations during assigned shifts, ensuring incidents are handled efficiently, escalations are managed appropriately, and that handovers between shifts are thorough and effective.
We Offer:
- Manage incoming incidents for Dematic Software customers during shift hours
- Prioritise and assign workloads based on business impact
- Monitor shift activity, provide support and guidance to team members
- Resolve escalations and ensure clear communication with other teams
- Conduct daily team meetings and manage the shift handover process
- Track team performance against targets and ensure daily objectives are met
- Train and coach new team members
- Ensure operational workflows and documented procedures are followed
- Contribute to weekly performance reporting
Tasks And Qualifications:
- Strong leadership skills with the ability to make sound decisions quickly
- Proven team management or shift lead experience
- Clear, confident communicator in English
- Calm under pressure with a methodical and flexible approach to problem-solving
- Familiarity with incident management tools and reporting systems
- Customer-facing experience in a technical support context
- Comfortable working shifts, including weekends and overnights
Senior level Mid-Senior level Employment type Full-time Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage
Technical Support Shift Manager in Stockport employer: Dematic
Contact Detail:
Dematic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Shift Manager in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support field and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you’d handle escalations or manage team dynamics during shifts. We want you to showcase your leadership skills and calm approach under pressure!
✨Tip Number 3
Don’t forget to research the company culture at Dematic! Understanding their values and how they operate will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have insider tips and updates on new roles that might not be advertised elsewhere. Let’s get you that job!
We think you need these skills to ace Technical Support Shift Manager in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in managing technical support teams. We want to see how you've handled incidents and escalations in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Support Shift Manager role. Share your approach to problem-solving and how you ensure effective communication during shifts.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts logically. We want to see that you can communicate effectively, even in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dematic
✨Know Your Stuff
Make sure you’re familiar with the technical support operations and incident management tools mentioned in the job description. Brush up on your knowledge of Dematic Software and be ready to discuss how you would handle specific scenarios.
✨Show Off Your Leadership Skills
Prepare examples that showcase your leadership experience, especially in managing teams during shifts. Think about times when you made quick decisions under pressure and how you effectively communicated with your team.
✨Practice Clear Communication
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and ideas.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to shift management and escalations. Prepare to explain how you would prioritise workloads or handle a difficult customer situation, demonstrating your problem-solving skills.
