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- Tasks: Provide 2nd level software support and resolve customer issues in a dynamic team.
- Company: Join Dematic, a leader in intelligent warehouse execution software.
- Benefits: Competitive salary, inclusive culture, and opportunities for travel and growth.
- Why this job: Make a real impact by supporting innovative software solutions in logistics.
- Qualifications: Experience in IT support and a passion for problem-solving.
- Other info: Collaborate globally and enjoy a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Dematic's Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
Key Responsibilities:- Assumption of on-call duties in an international environment.
- Service delivery manager for new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Project collaboration in software projects (CS, MU, PS, IS).
- International project commissioning and after-go-live support.
- Service support for existing customers (WCS, MFC).
- Experience with 24/7 on-call 2nd-level support.
- High level of service and customer orientation.
- Solution-oriented and analytical approach.
- Software affinity and experience in handling Software Applications.
- Knowledge of the automation environment/warehouse management systems.
- Knowledge of the logistics IT environment.
- Willingness to travel.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Software Support Engineer in Oxford employer: Dematic
Contact Detail:
Dematic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at Dematic. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your software support skills and be ready to demonstrate your problem-solving abilities. We want to see how you tackle real-world issues.
✨Tip Number 3
Show off your passion for automation and logistics! When you get the chance, share your experiences or projects related to warehouse management systems. It’ll help us see how you fit into our innovative environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Software Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support Engineer role. Highlight your experience in 2nd level support and any relevant software applications you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about software support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved issues. We’re all about solution-oriented approaches, so let us know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Dematic!
How to prepare for a job interview at Dematic
✨Know Your Software Inside Out
Make sure you’re familiar with the software applications relevant to the role. Brush up on your knowledge of warehouse management systems and automation environments, as this will show your technical prowess and help you answer questions confidently.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific scenarios where you provided 2nd level support and how you approached problem-solving. This will highlight your solution-oriented mindset.
✨Show Off Your Customer Service Skills
Since the role requires a high level of service orientation, be ready to discuss how you’ve successfully managed customer relationships. Share stories that illustrate your ability to communicate effectively and resolve customer concerns.
✨Be Ready for On-Call Scenarios
Understand the demands of on-call duties and be prepared to discuss your experience with them. Think about how you manage stress and prioritise tasks during high-pressure situations, as this will demonstrate your readiness for the role.
