At a Glance
- Tasks: Provide 2nd level software support and collaborate on exciting projects.
- Company: Join Dematic, a global leader in intelligent warehouse solutions.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with global collaboration and career advancement opportunities.
- Why this job: Make a real impact in optimising supply chains with cutting-edge technology.
- Qualifications: Experience in Java development and excellent communication skills required.
The predicted salary is between 35000 - 45000 € per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real‑time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution‑orientated approach. You will work as part of a dedicated team in the UK to share on‑call responsibilities and collaborate with our global software teams to provide software support and development.
Key Responsibilities:
- Delivering 2nd line support services for both new and long‑term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after‑go‑live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
Qualifications & Experience:
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial.
- Experience within a similar 2nd line IT or Software support function.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on‑call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Software Support and Development Engineer in Adderbury employer: Dematic
Dematic is an exceptional employer, offering a dynamic and inclusive work environment where innovation thrives. As a Software Support and Development Engineer in the UK, you will benefit from collaborative teamwork, opportunities for professional growth, and the chance to make a significant impact in the field of intelligent intralogistics. With a commitment to employee development and a culture that values diversity, Dematic stands out as a leader in providing meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support and Development Engineer in Adderbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Dematic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Software Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your Java skills and understanding warehouse management systems. We want to see that you can tackle real-world problems, so think of examples where you've successfully resolved issues in the past.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you can explain complex technical concepts in simple terms. This is key for providing 2nd line support and collaborating with teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dematic family.
We think you need these skills to ace Software Support and Development Engineer in Adderbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support and Development Engineer role. Highlight your experience with software architectures, Java development, and any relevant warehouse management systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and problem-solving approach, as these are key for us.
Showcase Your Experience:In your application, be sure to showcase any previous experience in 2nd line IT or software support. Share specific examples of how you've resolved customer issues or contributed to software projects. We love seeing real-world applications of your skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Dematic
✨Know Your Software Inside Out
Make sure you’re familiar with the software solutions that Dematic offers. Brush up on warehouse management systems and execution software, as well as any specific technologies mentioned in the job description. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Since the position involves providing 2nd line support, think of scenarios where you successfully resolved customer challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Demonstrate your excellent communication skills by being clear and concise in your answers. Practice explaining technical concepts in simple terms, as you may need to do this when assisting customers. Remember, patience and perseverance are key!
✨Be Ready for Team Collaboration
Since the role involves working closely with a dedicated team and global software teams, be prepared to discuss your experience in collaborative environments. Share examples of how you’ve worked effectively in a team setting, especially in high-pressure situations or during project commissioning.
