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- Tasks: Provide 2nd level software support and collaborate on innovative projects.
- Company: Join Dematic, a global leader in intelligent intralogistics.
- Benefits: Inclusive work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact in optimising supply chains with cutting-edge technology.
- Qualifications: Experience in Java development and excellent communication skills required.
- Other info: Dynamic team with global collaboration and career advancement opportunities.
The predicted salary is between 30000 - 50000 £ per year.
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
About Dematic: Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Key Responsibilities:
- Delivering 2nd line support services for both new and long-term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after-go-live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
Qualifications & Experience:
- Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Experience in Java software development.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Software Support & Development Engineer in Adderbury employer: Dematic Ltd
Contact Detail:
Dematic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support & Development Engineer in Adderbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Dematic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Software Support Team.
✨Tip Number 2
Prepare for the interview by brushing up on your Java skills and understanding warehouse management systems. We want to see how you can apply your knowledge to real-world problems, so think of examples from your past experiences.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss how you've tackled challenges in previous roles, especially in software support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Dematic.
We think you need these skills to ace Software Support & Development Engineer in Adderbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support & Development Engineer role. Highlight your experience with Java and any relevant software support roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about software support and how you can contribute to our team. Be sure to mention your problem-solving skills and any experience with warehouse management systems.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure to demonstrate your ability to convey complex ideas clearly in your application. We love candidates who can show patience and perseverance when tackling customer challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dematic!
How to prepare for a job interview at Dematic Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of software architectures and Java development. Be ready to discuss your experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just familiar with the basics but can also dive deep into technical discussions.
✨Showcase Your Problem-Solving Skills
Since the role involves providing 2nd line support, prepare examples of how you've successfully resolved customer issues in the past. Think about specific challenges you faced, the steps you took to solve them, and the outcomes. This will demonstrate your solution-oriented approach and patience when dealing with customers.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you value effective communication.
✨Be a Team Player
Collaboration is crucial in this position, so be prepared to discuss how you've worked with teams in the past. Share examples of how you’ve contributed to team projects or supported colleagues. Highlighting your willingness to share on-call duties and collaborate with global teams will show that you’re a great fit for their inclusive environment.