At a Glance
- Tasks: Provide top-notch technical support and maintain communication with customers and stakeholders.
- Company: Join Dematic, a global leader in logistics and automation systems.
- Benefits: Enjoy competitive pay, flexible hours, and career development opportunities.
- Other info: Flexible shifts and opportunities for international assignments await you.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a background in software engineering or computing.
The predicted salary is between 30000 - 40000 £ per year.
The Response Coordination Centre (RCC) is the central support function within DAI for ensuring that all customers receive a high quality and premium service when they require assistance with DAI’s portfolio of logistics and automation systems.
We offer:
- Support for the entirety of your Dematic career, including foundational training, leadership development programs, technical training and certifications, and Career Navigator to identify new opportunities.
- Competitive compensation and benefits designed to reward high performance and assist in managing personal and family needs.
- Pay transparency, ensuring confidentiality of pay information while allowing employees to inquire about compensation.
- International assignments for qualified employees and flexible working hours.
Responsibilities:
- Maintaining excellent communication with customers, stakeholders, and internally within DAI while following internal procedures.
- Providing support for bespoke applications via telephone and email.
- Making application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts.
- Proactively monitoring large scale business-critical systems.
- Carrying out technical tasks with accuracy after assessing risks on live customer applications.
- Having an inquisitive mind with flexibility to travel to customer sites to enhance understanding of operations.
- Familiarity with incident management and reporting tools, with experience in a customer-facing role.
- A flexible approach to working shifts, including nights and weekends.
- Exceptional verbal and written communication skills, along with excellent listening skills to comprehend and translate customer incidents into technical terms.
- Ability to multi-task within a fast-paced and highly structured environment.
- Applying logical thinking in an engineering capacity, with a strong software engineering or computing background being beneficial.
- Possessing personable skills essential for team collaboration and personal development.
Technical Support Engineer in Stockport employer: Dematic Corp. (ILD-US)
Dematic is an exceptional employer, offering a collaborative work culture where team members are encouraged to share knowledge and support each other in delivering top-notch software solutions. Located in the UK, employees benefit from a strong focus on professional growth, with opportunities for international project involvement and continuous learning in software development. The company values diversity and inclusion, ensuring a supportive environment for all staff while providing competitive benefits and a commitment to work-life balance.
