At a Glance
- Tasks: Provide 2nd level software support and collaborate on exciting projects.
- Company: Join a forward-thinking tech company with a supportive team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with global collaboration and career advancement opportunities.
- Why this job: Make a real difference by solving customer challenges with innovative solutions.
- Qualifications: Experience in Java development and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution‑orientated approach.
You will work as part of a dedicated team in the UK to share on‑call responsibilities and collaborate with our global software teams to provide software support and development.
Tasks and Qualifications
Key Responsibilities
- Delivering 2nd line support services for both new and long‑term existing customers.
- Carrying out software support including documentation of incoming service cases including a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and after‑go‑live support.
- Service support for existing customers.
- Provide software development for WCS, MFC and OFS systems (PTL, Pb V).
- Handle change request processing for existing customers.
Qualifications & Experience
- Excellent communication skills demonstrating patience and perseverance when solving the customer’s challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
- Experience within a similar 2nd line IT or Software support function.
- Experience in Java software development.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on‑call duties with the team.
- Ability to travel when needed.
Dematic is proud to provide equal employment opportunities to all employees and applicants.
Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Software Support and Development Engineer in Banbury employer: Dematic Corp. (ILD-US)
Dematic is an exceptional employer, offering a collaborative work culture where team members are encouraged to share knowledge and support each other in delivering top-notch software solutions. Located in the UK, employees benefit from a strong focus on professional growth, with opportunities for international project involvement and continuous learning in software development. The company values diversity and inclusion, ensuring a supportive environment for all staff while providing competitive benefits and a commitment to work-life balance.
