At a Glance
- Tasks: Lead a dynamic telemarketing team and manage patient engagement calls.
- Company: Join Hidden Hearing, a leader in hearing healthcare for over 35 years.
- Benefits: Enjoy competitive pay, company events, private medical insurance, and a supportive work environment.
- Other info: Embrace a culture of diversity, equity, and inclusion while growing your career.
- Why this job: Make a real difference by helping others access vital hearing healthcare.
- Qualifications: Leadership skills and a passion for customer care are essential.
The predicted salary is between 30000 - 40000 £ per year.
WE DO NOT DO ANY COLD CALLING. At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you!
The central responsibilities of this role are:
- Team Leadership - Ensure personal and team KPI's are kept at the required levels at all times to ensure organisation KPI's are achieved. Lead, mentor and develop team members by using all the people development tools provided and in accordance with our values.
- Telemarketing - Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Telemarketing Team Lead to complete 80+ calls per day whilst ensuring that team 'Call Quality' is improved and then maintained through continuous call listening both live and recorded calls and provide developmental feedback to team members on a weekly basis.
- Diary Management - Ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.
- Brand Ambassador - Representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.
The OTE for this position is circa £30K - £40K. This role is based in our Contact Centre team in our Portadown Office in Craigavon.
At Hidden Hearing, we are dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.
Job Types: Permanent, Full-time
Base Salary: £30,000
Additional pay: Commission pay
Benefits: Company events, Company pension, Employee discount, On-site parking, Private medical insurance, Sick pay
Schedule: 8 hour shift, Day shift, Monday to Friday, No weekends
Ability to commute/relocate: 50A Meadow Ln, Portadown, Craigavon BT62 3NJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. We do this by understanding our purpose and living our values.
Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients. We do this through continuous career and personal development, and 'We Create Trust', work as 'Team Players', identify 'Innovative Solutions', and come to work with a 'Can Do Attitude'.
Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing. We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose - to provide life changing hearing health care. That has been our sole focus for over 35 years.
When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We're all ears!
Telemarketing Team Lead - Portadown employer: Demant
At Hidden Hearing, we pride ourselves on being an exceptional employer, fostering a supportive and inclusive work culture in our Portadown office. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private medical insurance and a company pension, alongside ample opportunities for personal and professional growth. Join us in making a meaningful impact in the lives of our patients while enjoying a fulfilling career with a team that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Telemarketing Team Lead - Portadown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Demant. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Demant before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telemarketing Team Lead - Portadown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Demant:Your cover letter is your chance to shine! Tell us why you want to work at Demant specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Demant!
How to prepare for a job interview at Demant
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
