At a Glance
- Tasks: Manage inbound and outbound calls, ensuring patients receive top-notch hearing healthcare.
- Company: Join Hidden Hearing, a leader in hearing health care for over 35 years.
- Benefits: Enjoy competitive pay, commission, private medical insurance, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping others access vital hearing healthcare.
- Qualifications: Strong communication skills and a passion for patient care are essential.
The predicted salary is between 28476 - 34804 £ per year.
About the role
WE DO NOT DO ANY COLD CALLING. At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare, and where we can help more people hear better. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you!
The central responsibilities of this role are:
- Telemarketing: Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day.
- Diary Management: Ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.
- Brand Ambassador: Representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.
The OTE for this position is circa £23,000 - £30,000. This role is based in our Contact Centre team in our Portadown Office in Craigavon.
At Hidden Hearing, we are dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.
Job Types: Permanent, Full-time
Pay: £23,000
Additional pay: Commission pay
Benefits: Company events, Company pension, Employee discount, On-site parking, Private medical insurance, Sick pay
Schedule: 8 hour shift, Day shift, Monday to Friday, No weekends
Ability to commute/relocate: 50A Meadow Ln, Portadown, Craigavon BT62 3NJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Who we are
We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. We do this by understanding our purpose and living our values. Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients. We do this through continuous career and personal development, and 'We Create Trust', work as 'Team Players', identify 'Innovative Solutions', and come to work with a 'Can Do Attitude'. Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing. We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose - to provide life changing hearing health care. That has been our sole focus for over 35 years. When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We're all ears!
Telemarketing Assistant - Portadown employer: Demant
Hidden Hearing Ireland in Portadown is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as a company pension, private medical insurance, and engaging staff events, employees are encouraged to thrive in their roles while enjoying a healthy work-life balance, all within a dynamic team environment focused on making a meaningful impact in patients' lives.
