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- Tasks: Provide ear care services, including wax removal and patient support.
- Company: Join Hidden Hearing, a leading provider of private hearing healthcare.
- Benefits: Enjoy 25 days annual leave, bonuses, and employee discounts.
- Why this job: Make a life-changing difference in people's lives while working in a supportive team.
- Qualifications: Experience in patient care and customer service is preferred; training provided.
- Other info: Be part of a family-like culture with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Hidden Hearing is one of the UK's leading expert providers of private hearing healthcare, providing life-changing hearing healthcare. We are looking for an Ear Care Practitioner (Wax Removal) to work in our Kensington, Temple Fortune and Maddox Street clinics.
Basic salary - £ with bonus.
Benefits:
- 25 days annual leave plus bank holidays
- Employee Assistance Programme accessible for you and your family
- Employee discounts for you and your family
- Supportive culture
- Long service awards
- IiP Gold accredited company
You will have the support of a designated diary coordinator and a supportive team of managers. You will be employed on a permanent contract, working 30 hours per week, 9.00am to 5.00pm.
Responsibilities:
- Provide a range of services to Hidden Hearing patients, including but not limited to:
- Wax removal
- Hearing screenings and referral to HAD for testing where appropriate
- Patient service and support
- Accurate assessment of clients to provide the best agreed solution to wax removal needs and subsequent management of ear health
- Deliver a high standard of customer care in line with HH expectations
- Comply with professional, legal and company expectations & requirements
- Maintain full and accurate patient records
Job Requirements:
- This role is ideally suited to a hearing care assistant; however, full training will be given if the candidate can demonstrate the skills necessary to perform the role.
- Experience of patient care and customer service to a high level
- IT skills at a level that enables the use of the company systems and audiometry equipment
- Time and job management abilities to allow a well-planned and structured approach to workload
Please note that:
- The ECP role is subject to an Enhanced DBS check.
- Membership of BSHAA is encouraged, but not mandatory.
- ECPs are required to keep their knowledge and skills up to date with regular CPD.
- This post requires all applicants to be eligible to work within the UK/EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.
About Us:
We make a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group, and together we embrace four core values: we are team players, we create trust, we apply a can-do attitude, and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down-to-earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago, and in 2023 we were awarded Gold standard.
About Audika Group:
The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you will be guaranteed an inspiring and motivating working environment in a highly international setting. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.
Who we are:
Hidden Hearing belongs to Audika Group, which is the Hearing Care division of Demant and one of the world's leading hearing care retailers. With more than 5,000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologists, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision - to help more people hear better with the best personalised care.
So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.
Ear Care Practitioner - Kensington/Maddox Street/ Temple Fortune in Westminster employer: Demant Polska
Contact Detail:
Demant Polska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ear Care Practitioner - Kensington/Maddox Street/ Temple Fortune in Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hidden Hearing. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your wax removal skills! If you’ve got experience, brush up on it. If not, don’t sweat it—show your eagerness to learn. Highlight any relevant patient care experience during your chat; it’ll show you’re ready to jump in and make a difference.
✨Tip Number 3
Be yourself during the interview! The team at Hidden Hearing values a supportive culture, so let your personality shine through. Share your passion for helping others and how you can contribute to their mission of providing life-changing hearing healthcare.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Ear Care Practitioner - Kensington/Maddox Street/ Temple Fortune in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ear Care Practitioner role. Highlight any relevant experience in patient care and customer service, as well as your IT skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about hearing healthcare and how you align with our values at Hidden Hearing. Show us your personality and enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand. This will help us get a good sense of who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Demant Polska
✨Know Your Stuff
Make sure you brush up on your knowledge about ear care and wax removal techniques. Familiarise yourself with the services Hidden Hearing offers, as well as any relevant regulations and best practices in hearing healthcare.
✨Showcase Your Customer Care Skills
Since this role involves a lot of patient interaction, be prepared to discuss your previous experience in customer service. Think of specific examples where you provided excellent care or resolved issues effectively, as this will demonstrate your ability to deliver high standards of customer care.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to patient care. Practice how you would handle various scenarios, such as dealing with a nervous patient or managing a busy schedule. This will show your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.