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- Tasks: Lead a dynamic telemarketing team and manage patient engagement through calls.
- Company: Join Hidden Hearing, a leader in hearing healthcare for over 35 years.
- Benefits: Enjoy competitive pay, commission, private medical insurance, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them access vital hearing healthcare.
- Qualifications: Experience in team leadership and excellent communication skills are essential.
- Other info: Embrace a culture of diversity, equity, and inclusion while developing your career.
The predicted salary is between 24000 - 32000 £ per year.
At Hidden Hearing, we believe in a world free from the stigma of hearing loss, where our patients feel empowered to take control of their hearing healthcare. We imagine a world where our people wake up every day feeling inspired and end the day feeling fulfilled by the work that they do. Do you like the idea of helping others to access hearing healthcare? Do you take pride in your work? If the answer is yes, we really want to hear from you!
Responsibilities
- Team Leadership - Ensure personal and team KPI's are kept at the required levels at all times to ensure organisation KPI's are achieved. Lead, mentor and develop team members by using all the people development tools provided and in accordance with our values.
- Telemarketing - Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare. Our expectation is for our Telemarketing Team Lead to complete 80+ calls per day whilst ensuring that team 'Call Quality' is improved and maintained through continuous call listening both live and recorded calls and provide developmental feedback to team members on a weekly basis.
- Diary Management – Ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.
- Brand Ambassador - Representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls.
Role Details
The OTE for this position is circa 30K - 40K. This role is based in our Contact Centre team in our Portadown Office in Craigavon.
Employee Experience
Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.
If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you.
Job Details
- Job Types: Permanent, Full-time
- Additional pay: Commission pay, Company events, Company pension, On-site parking, Private medical insurance, Sick pay
- Schedule: 8 hour shift, Day shift, Monday to Friday
- Ability to commute/relocate: 50A Meadow Ln, Portadown, Craigavon BT62 3NJ: reliably commute or plan to relocate before starting work (required)
Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief or political opinion.
WE DO NOT DO ANY COLD CALLING.
Who we are
We in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients.
When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We're all ears!
Telemarketing Team Lead - Portadown employer: Demant Polska
Contact Detail:
Demant Polska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telemarketing Team Lead - Portadown
✨Tip Number 1
Get to know the company! Before your interview, dive into Hidden Hearing's mission and values. This will help you connect with the team and show that you're genuinely interested in helping others with their hearing healthcare.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate how your skills align with the Telemarketing Team Lead role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team in the past. Highlight your ability to mentor and develop others, as this is key for the role at Hidden Hearing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the position.
We think you need these skills to ace Telemarketing Team Lead - Portadown
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about hearing healthcare and are excited about the opportunity to make a difference.
Tailor Your CV: Make sure your CV is tailored to the Telemarketing Team Lead role. Highlight relevant experience, especially in team leadership and telemarketing, so we can see how you fit into our vision of providing phenomenal patient care.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hidden Hearing!
How to prepare for a job interview at Demant Polska
✨Know Your Stuff
Before the interview, make sure you understand Hidden Hearing's mission and values. Familiarise yourself with their approach to hearing healthcare and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Telemarketing Team Lead, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team, improved performance, or resolved conflicts. Highlighting these skills will set you apart.
✨Practice Call Scenarios
Since the role involves managing inbound and outbound calls, practice handling different call scenarios. Think about how you would engage with patients, address their concerns, and ensure they feel valued. This will help you convey your communication skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company culture. Inquire about team dynamics, training opportunities, or how success is measured in the telemarketing team. This demonstrates your enthusiasm and commitment to being a part of their mission.