Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage appointments, support hearing professionals, and provide exceptional customer service.
- Company: Join Hidden Hearing, a supportive team dedicated to improving lives through hearing care.
- Benefits: Competitive salary, commission opportunities, and ongoing training for career growth.
- Why this job: Make a real difference in people's lives while working in a friendly, family-like environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours with a focus on teamwork and personal development.
The predicted salary is between 12000 - 13000 £ per year.
At Hidden Hearing, our Branch Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a clinic coordinator to join our Maidstone Hearing Centre working Monday and Friday 9.00am to 5.00pm. This role is 15 hours per week.
Salary: £12,685
Key Responsibilities:
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support: Assist our hearing care professionals to provide exceptional customer care to our customers in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
We are looking for an individual who possesses the following qualities:
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing.
About us: We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged in our organisation. In return, we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.
About Audika Group: The Audika Group is the hearing care division of Demant and we are one of the world’s leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.
Who we are: Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers. With more than 5,000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologists, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision - to help more people hear better with the best personalized care.
So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.
Branch Coordinator - Maidstone employer: Demant Polska
Contact Detail:
Demant Polska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hidden Hearing. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and your ability to manage appointments effectively. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows that you take the opportunity seriously and respect the company's standards. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Branch Coordinator position!
We think you need these skills to ace Branch Coordinator - Maidstone
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Branch Coordinator role. Highlight your experience in customer service and any relevant skills that align with our values at Hidden Hearing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Demant Polska
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Coordinator role. Familiarise yourself with the key responsibilities like diary management and customer care. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your friendly demeanour and ability to build strong relationships, as these are crucial for success in this position.
✨Be Ready to Discuss Sales Strategies
The job involves promoting wellness programmes and accessories, so think about how you can effectively engage customers in a sales context. Prepare to discuss any previous sales experience and how you’ve successfully influenced customer decisions in a positive way.
✨Demonstrate Your Team Spirit
Hidden Hearing values teamwork and a supportive culture. Be prepared to talk about how you work well in a team, share examples of collaboration, and express your enthusiasm for being part of a close-knit group. This will show that you’re a good fit for their family-like environment.