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For Companies At a Glance
- Tasks: Provide exceptional customer service and support clients on their hearing journey.
- Company: Join HearingLife, Canada's largest provider of hearing healthcare services.
- Benefits: Enjoy competitive pay, generous time off, and healthcare benefits.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: 2 years of customer service experience and strong organisational skills.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”
Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!
How You’ll Make an Impact
- Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
- Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow‑ups.
- Clinic Maintenance: Keep our clinic looking its best! You’ll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
- Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing‑aid maintenance, help with events, and support local promotions.
- Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.
- Community Outreach: Engage with the community through presentations and marketing initiatives.
What You’ll Bring
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft Excel
What We Offer
- Competitive compensation package
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Accommodation
HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
Client Service Administrator - Exeter employer: Demant Polska
Contact Detail:
Demant Polska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Administrator - Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HearingLife and its mission. Understanding their vision of helping people hear better will not only impress them but also help you connect your skills to their goals.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different client situations. Being able to demonstrate your problem-solving skills during the interview will show that you're ready to provide top-notch service right from the start.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple priorities in past roles. This will highlight your ability to keep things running smoothly, which is key for the Client Service Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Client Service Administrator - Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made connections and solved problems for clients in the past, so share specific examples that showcase your skills!
Tailor Your Application: Take a moment to customise your application for the Client Service Administrator role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit into our vision of helping people hear better.
Keep It Neat and Professional: Your written application should be tidy and easy to read. Use clear formatting, check for typos, and ensure your contact details are correct. A polished application shows us that you pay attention to detail, which is super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it more efficiently. Plus, it’s the best way to ensure you’re considered for the position!
How to prepare for a job interview at Demant Polska
✨Know the Company Inside Out
Before your interview, take some time to research HearingLife Canada and its mission. Understand their commitment to client-centred care and how they aim to help people hear better. This knowledge will not only impress your interviewers but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Client Service Administrator, your customer service expertise is crucial. Prepare examples from your past experiences where you've successfully resolved client issues or created positive interactions. Highlight your ability to manage multiple priorities while maintaining a warm and professional demeanour.
✨Demonstrate Organisational Prowess
Given the role's focus on appointment scheduling and clinic maintenance, be ready to discuss how you stay organised. Share specific tools or methods you use to manage your tasks effectively, ensuring that you can keep the clinic running smoothly and efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a customer service context. Think about potential challenges you might face in the role and how you would handle them. This will show your proactive approach and readiness to contribute positively to the team.
