At a Glance
- Tasks: Deliver exceptional visitor experiences through ticketing, gallery hosting, and visitor engagement.
- Company: Join Dem Museums, a global leader in immersive cultural experiences.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Other info: Opportunities for growth in a fast-paced, creative setting.
- Why this job: Be part of a team that transforms culture into unforgettable experiences for millions.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
About DEM Museums
Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects in-house from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026.
The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment.
Key Responsibilities
- Deliver warm, professional, and welcoming service to all visitors.
- Operate ticketing systems, check tickets, and manage queue flow.
- Provide gallery hosting, visitor assistance, and exhibition information.
- Support audio guide distribution, technical troubleshooting, and returns.
- Coordinate visitor movement in queues, galleries (digital rooms, interactive areas).
- Ensure visitor safety, report incidents, and follow experience procedures.
- Assist with VIP visitors, school groups, tour operators, and accessibility needs.
- Collaborate effectively with the operations team, supervisors and manager.
Qualifications
- Strong communication and customer service skills.
- Professional, friendly, and approachable manners.
- Ability to work in a fast-paced, visitor-focused environment.
- Team player with willingness to rotate across multiple roles.
- Reliable, punctual, and attentive to detail.
- Comfortable standing for extended periods.
- Basic IT literacy (ticketing systems, scanners, audio guide devices).
Preferred Qualifications
- Experience in museums, attractions, hospitality, or retail.
- Multilingual skills (English plus another language preferred).
- Experience with crowd control or high-volume visitor operations.
- Interest in culture, history, or museum environments.
Compliance Requirements (UK Standards)
- Right to work in the United Kingdom.
- Basic DBS Check (criminal background screening).
- Health & Safety training and compliance.
- Fire safety and emergency evacuation awareness.
- GDPR and data protection awareness.
Operations & Visitor Experience Associate (Part-Time) in City of London employer: DEM Museums
Dem Museums is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for cultural heritage thrive. With a commitment to employee growth, staff members are encouraged to develop their skills through diverse roles in a dynamic environment, all while contributing to award-winning projects that engage millions of visitors. Located in Türkiye, the company offers unique opportunities to be part of a global experience ecosystem, making it an ideal place for those seeking meaningful and rewarding employment in the arts and culture sector.
