At a Glance
- Tasks: Manage global theatrical releases and guide films from scripting to cinema mastering.
- Company: Join Deluxe, a leading service provider in the media and entertainment industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Mentor junior team members and drive excellence across creative and technical teams.
- Why this job: Be a key player in launching blockbuster films worldwide and thrive in a dynamic environment.
- Qualifications: 5+ years in account management or project management with a passion for cinema.
The predicted salary is between 45000 - 55000 £ per year.
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide.
We’re searching for an experienced communicator and process expert to take ownership within our elite customer services team in London, managing the world’s biggest films, from scripting through to theatrical release — and beyond. As our Cinema Senior Account Manager, you’ll be a senior go-to person for your customer’s global theatrical releases, guiding each title through asset creation, technical production, and delivery pipelines — working as part of a team reporting into one of our Senior Account Directors.
This isn’t just account management — it’s the expertise that launches films to silver screens across the world. You’ll be a trusted senior partner for clients, an experienced orchestrator across teams, and a steady, seasoned force that keeps complex workflows humming. If you love cinema, love solving puzzles, thrive in fast-paced environments, and know how to make things happen at scale, this is your moment.
Position Responsibilities
- Own the journey: As a senior member of an elite team, you’ll own the full lifecycle of film titles — from scripting and localization through cinema mastering, theatrical delivery and licensing.
- Mentor and guide: Support the development of junior members of the team, sharing expertise and best practice to raise the bar.
- Be the connector: Unite Deluxe’s creative, technical, and operational teams to ensure clarity, cohesion, and momentum.
- Communicate with confidence: Keep clients and stakeholders informed, supported, and delighted every step of the way.
- Stay ahead of the curve: Anticipate roadblocks before they appear, and drive solutions that protect timelines and quality.
- Keep systems sharp: Ensure that all project data, milestones, and updates are accurate and always up to date.
- Champion excellence: Drive top-tier quality across subtitling, audio mixing, picture editing, mastering, QC and delivery.
- Elevate the workflow: Identify and implement opportunities to streamline processes and deliver a smoother, smarter operational experience.
Key Requirements
- The ideal candidate will have a strong interest in cinema/film, as well as:
- 5+ years’ experience in account management, project management, post-production, localization, or a customer-facing position, with a track record of taking on increasing responsibility.
- A proven track record managing multi-stakeholder projects and complex, high-value accounts with tight turnarounds.
- Experience mentoring and supporting development.
- Exceptional communication skills — you can zoom out for big-picture strategy and zoom in for precise detail.
- An experienced, collaborative mindset and the relationship-building skills to align teams and clients effortlessly.
- A strong understanding of end-to-end workflows, from script to screen.
- Manage assigned client accounts to support timely invoicing and payment collection.
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.
Senior Account Manager employer: Deluxe
Deluxe is an exceptional employer, offering a dynamic work environment in the heart of Holborn, London, where creativity meets cutting-edge technology in the media and entertainment industry. Employees benefit from comprehensive training, a commitment to inclusivity, and opportunities for professional growth while working with industry-leading software and collaborating with top-tier clients like Netflix and Disney. The night shift schedule allows for a unique work-life balance, making it an attractive option for those passionate about cinema and looking to thrive in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Deluxe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Deluxe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Deluxe:Your cover letter is your chance to shine! Tell us why you want to work at Deluxe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Deluxe!
How to prepare for a job interview at Deluxe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
