Head of Facilities

Company: As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com.

Location: London - Holborn and Perivale

Full-Time, Permanent Position

Position Summary: The Head of Facilities will oversee management of Deluxe premises, with the primary focus being our Perivale London office. As a leader in content post-production, our premises include a range of specialised facilities alongside the corporate office. By leading a small facilities and administrative team, and managing the various vendors and relevant contracts, this role will ensure the smooth running of our operations day to day.

Role and Responsibilities:

• Direct, coordinate and plan essential central services such as security, maintenance, reception, catering and cleaning.
• Drive continuous improvements in service levels, sustainability, quality and safety, and operating costs.
• Ensure key stakeholders are fully informed about operational updates and processes across our offices.
• Develop positive relationships across our locations, to understand the business requirements and anticipate any inefficiencies or quality issues.
• Plan and forecast the facility’s upcoming needs and requirements, and proactively prepare for these.
• Work with finance teams and business leadership to develop an operating plan, and provide transparent financial tracking and reporting for facilities related costs.
• Consistently review and refresh internal processes and systems to deliver the most effective and time conscious solutions to day to day facilities issues.
• Ensure Health & Safety regulations are adhered to and facilities comply with legislation.
• Oversee property maintenance.
• Manage negotiation and documentation related to external contractors and vendors.

Key Requirements:

• Previous property/facilities management experience at a senior level.
• Experience of negotiating and procuring facilities management service contracts.
• Knowledge of vendor management for specialized services.
• Excellent communication and interpersonal skills with the ability to work well with a wide range of both internal and external stakeholders.
• Strong leadership and management skills, with experience of managing performance of support staff.
• Capable of managing multiple projects, priorities, and deadlines.
• A relevant Health & Safety qualification is desirable.

Diversity Statement: Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.