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- Tasks: Lead workforce planning and scheduling in a fast-paced catering environment.
- Company: Join Deluxe Staffing Limited, a top recruitment agency in hospitality and catering.
- Benefits: Enjoy competitive salary, pension, meal provisions, and performance reviews.
- Why this job: Be part of a dynamic team with global exposure and career growth opportunities.
- Qualifications: 3+ years in workforce management; leadership experience preferred.
- Other info: Full-time, permanent role with Monday to Friday schedule.
The predicted salary is between 45000 - 63000 £ per year.
Deluxe Staffing Limited is a leading recruitment agency, hiring on behalf of a premium company in the hospitality and catering sector. We are currently seeking a Workforce Management Team Lead to oversee and manage workforce planning and scheduling for a fast-paced organisation. If you have experience in workforce management, team leadership, scheduling, and resource allocation, this is a fantastic opportunity to join a growing and dynamic team.
We are looking for an experienced Workforce Management Team Lead to manage the workforce scheduling and operations in a high-paced catering and logistics environment. The ideal candidate will be responsible for leading a workforce management team, ensuring optimal staffing levels, managing agency relationships, and coordinating scheduling and payroll processes. You will work closely with HR, Operations, and senior management to ensure smooth workforce operations while maintaining compliance with UK labour laws and regulations.
Key Responsibilities- Workforce Planning & Scheduling: Oversee the creation and maintenance of staff schedules, ensuring efficient workforce allocation. Manage real-time workforce adjustments based on operational demand. Work closely with internal teams and external staffing agencies to ensure optimal coverage.
- Team Leadership & Stakeholder Management: Lead and mentor a team of Workforce Management Coordinators. Collaborate with HR, Operations, and senior leadership to identify staffing needs and strategic workforce planning solutions. Build and maintain strong relationships with agency partners, ensuring a steady supply of skilled workers.
- Timekeeping & Payroll Accuracy: Monitor and validate time & attendance records for direct employees and agency workers. Ensure accurate payroll processing, resolving any discrepancies before submission to HR & finance. Validate agency invoices to ensure alignment with worked hours and contractual agreements.
- Compliance & Reporting: Ensure compliance with UK employment laws, working time regulations, and HR policies. Prepare detailed workforce performance reports for senior management. Analyse workforce data and trends to make data-driven recommendations for process improvements.
- Process & Technology Optimisation: Leverage Workforce Management software and tools (e.g., Fourth, NICE, Verint, Kronos, or similar) to optimise scheduling efficiency. Identify and implement process improvements to enhance operational effectiveness.
- Experience: Minimum 3+ years of experience in Workforce Management, Scheduling, HR Coordination, or a related field. Experience in Management role. Experience in hospitality, airline catering, logistics, or manufacturing industries (preferred).
- Education & Certifications: Bachelor's degree in Business Administration, Human Resources, or a related field (preferred). Recognised UK certifications (preferred but not required): CIPD Level 5 People Management, CMI Level 5 in Leadership & Management (Chartered Management Institute), BCS Level 4 Certificate in Workforce Planning & Management, NICE Workforce Management Certification (UK Accreditation).
- Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint). Hands-on experience with HRIS or Workforce Management Systems (e.g., NICE, Verint, Kronos, Workday). Strong understanding of UK employment laws, workforce compliance, and HR best practices.
- Soft Skills: Strong leadership and team management skills; ability to mentor and guide workforce teams. Excellent communication skills; ability to work effectively with internal and external stakeholders. Highly analytical and detail-oriented; ensuring workforce planning accuracy. Problem-solving mindset; proactive in identifying and resolving workforce challenges.
Why Join Us?
- Work with a global organisation; opportunity to gain exposure in an internationally recognised company.
- Career growth & development; be part of a highly skilled workforce management team.
- Supportive work environment; work in a team that values efficiency, accuracy, and collaboration.
- Competitive salary & benefits; enjoy pension benefits, meal provisions, and performance-based salary reviews.
Job Types: Full-time, Permanent, Temp to perm Contract length: 3 months Pay: > GBP45,000 Benefits: Canteen Company pension On-site parking Schedule: Monday to Friday
Workforce Management team Leader employer: Deluxe Staffing Limited
Contact Detail:
Deluxe Staffing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management team Leader
✨Tip Number 1
Familiarise yourself with the specific workforce management software mentioned in the job description, such as NICE or Kronos. Having hands-on experience or even a basic understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to mentoring and guiding team members during the interview.
✨Tip Number 3
Research UK employment laws and regulations related to workforce management. Being knowledgeable about compliance will demonstrate your commitment to maintaining high standards in workforce operations.
✨Tip Number 4
Network with professionals in the hospitality and catering sector. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the role.
We think you need these skills to ace Workforce Management team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workforce management, scheduling, and team leadership. Use specific examples from your past roles that demonstrate your ability to manage staffing levels and coordinate with various teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality and catering sector. Mention how your skills align with the key responsibilities of the Workforce Management Team Lead role and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, emphasise your technical skills, particularly your proficiency with Workforce Management software and tools. Also, mention your understanding of UK employment laws and your analytical abilities, as these are crucial for the role.
Showcase Leadership Experience: Detail your previous leadership roles and how you have successfully mentored teams. Provide examples of how you've built relationships with stakeholders and managed workforce challenges, as this will demonstrate your capability to lead the Workforce Management team effectively.
How to prepare for a job interview at Deluxe Staffing Limited
✨Showcase Your Leadership Skills
As a Workforce Management Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and guiding team members to achieve their goals.
✨Understand Workforce Management Tools
Familiarise yourself with the specific workforce management software mentioned in the job description, such as NICE or Kronos. Be ready to discuss your experience with these tools and how you've used them to optimise scheduling and operations.
✨Highlight Compliance Knowledge
Since compliance with UK employment laws is crucial for this role, brush up on relevant regulations. Be prepared to discuss how you've ensured compliance in previous positions and how you would approach it in this new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time workforce adjustments. Think of examples where you've had to make quick decisions under pressure and how those decisions impacted the overall operations.
