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- Tasks: Lead workforce planning and scheduling in a fast-paced catering environment.
- Company: Join Deluxe Staffing, a top recruitment agency in hospitality and catering.
- Benefits: Enjoy competitive salary, pension, meal provisions, and supportive work culture.
- Why this job: Be part of a dynamic team with opportunities for career growth and international exposure.
- Qualifications: 3+ years in workforce management; leadership experience preferred.
- Other info: Full-time, permanent role with a pay range of £38,000 - £42,000.
About Us Deluxe Staffing Limited is a leading recruitment agency, hiring on behalf of a premium company in the hospitality and catering sector. We are currently seeking a Workforce Management Team Lead to oversee and manage workforce planning and scheduling for a fast-paced organisation. If you have experience in workforce management, team leadership, scheduling, and resource allocation, this is a fantastic opportunity to join a growing and dynamic team. Job Summary We are looking for an experienced Workforce Management Team Lead to manage the workforce scheduling and operations in a high-paced catering and logistics environment. The ideal candidate will be responsible for leading a workforce management team, ensuring optimal staffing levels, managing agency relationships, and coordinating scheduling and payroll processes. You will work closely with HR, Operations, and senior management to ensure smooth workforce operations while maintaining compliance with UK labour laws and regulations. Key Responsibilities Workforce Planning & Scheduling * Oversee the creation and maintenance of staff schedules, ensuring efficient workforce allocation. * Manage real-time workforce adjustments based on operational demand. * Work closely with internal teams and external staffing agencies to ensure optimal coverage. Team Leadership & Stakeholder Management * Lead and mentor a team of Workforce Management Coordinators. * Collaborate with HR, Operations, and senior leadership to identify staffing needs and strategic workforce planning solutions. * Build and maintain strong relationships with agency partners, ensuring a steady supply of skilled workers. Timekeeping & Payroll Accuracy * Monitor and validate time & attendance records for direct employees and agency workers. * Ensure accurate payroll processing, resolving any discrepancies before submission to HR & finance. * Validate agency invoices to ensure alignment with worked hours and contractual agreements. Compliance & Reporting * Ensure compliance with UK employment laws, working time regulations, and HR policies. * Prepare detailed workforce performance reports for senior management. * Analyse workforce data and trends to make data-driven recommendations for process improvements. Process & Technology Optimisation * Leverage Workforce Management software and tools (e.g., Fourth, NICE, Verint, Kronos, or similar) to optimise scheduling efficiency. * Identify and implement process improvements to enhance operational effectiveness. Required Skills & Experience Experience: * Minimum 3+ years of experience in Workforce Management, Scheduling, HR Coordination, or a related field. * Experience in Management role. * Experience in hospitality, airline catering, logistics, or manufacturing industries (preferred). Education & Certifications: * Bachelor’s degree in Business Administration, Human Resources, or a related field (preferred). * Recognised UK certifications (preferred but not required): CIPD Level 5 – People ManagementCMI Level 5 in Leadership & Management (Chartered Management Institute)BCS Level 4 Certificate in Workforce Planning & ManagementNICE Workforce Management Certification (UK Accreditation)Technical Skills: * Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) * Hands-on experience with HRIS or Workforce Management Systems (e.g., NICE, Verint, Kronos, Workday). * Strong understanding of UK employment laws, workforce compliance, and HR best practices. Soft Skills: * Strong leadership and team management skills – ability to mentor and guide workforce teams. * Excellent communication skills – ability to work effectively with internal and external stakeholders. * Highly analytical and detail-oriented – ensuring workforce planning accuracy. * Problem-solving mindset – proactive in identifying and resolving workforce challenges. Why Join Us? Work with a global organisation – Opportunity to gain exposure in an internationally recognised company. Career growth & development – Be part of a highly skilled workforce management team. Supportive work environment – Work in a team that values efficiency, accuracy, and collaboration. Competitive salary & benefits – Enjoy pension benefits, meal provisions, and performance-based salary reviews. Job Types: Full-time, Permanent, Temp to perm Contract length: 3 months Pay: > £45,000 Benefits: * Canteen * Company pension * On-site parking Schedule: * Monday to Friday
Workforce Management team Leader employer: Deluxe Staffing Limited
Contact Detail:
Deluxe Staffing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management team Leader
✨Tip Number 1
Make sure to highlight your experience in workforce management and scheduling during any conversations or interviews. Be prepared to discuss specific examples of how you've successfully managed staffing levels and adjusted schedules in a fast-paced environment.
✨Tip Number 2
Familiarize yourself with the workforce management software mentioned in the job description, such as NICE or Kronos. If you have experience with similar tools, be ready to share how you've used them to optimize scheduling and improve operational efficiency.
✨Tip Number 3
Demonstrate your leadership skills by preparing to discuss how you've mentored or led teams in the past. Share your approach to team management and how you foster collaboration among team members and stakeholders.
✨Tip Number 4
Stay updated on UK employment laws and regulations, as compliance is a key responsibility in this role. Being knowledgeable about these laws will not only help you in the interview but also show your commitment to maintaining high standards in workforce management.
We think you need these skills to ace Workforce Management team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in workforce management, team leadership, and scheduling. Use specific examples from your past roles that demonstrate your ability to manage staffing levels and coordinate with various teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, particularly in managing agency relationships and ensuring compliance with UK labour laws.
Highlight Relevant Experience: When detailing your work history, focus on positions where you led teams or managed workforce operations. Include metrics or achievements that showcase your success in optimizing scheduling and resource allocation.
Showcase Soft Skills: Emphasize your leadership, communication, and problem-solving skills in both your CV and cover letter. Provide examples of how you've mentored teams or resolved workforce challenges in previous roles.
How to prepare for a job interview at Deluxe Staffing Limited
✨Showcase Your Leadership Skills
As a Workforce Management Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and guiding team members to achieve their goals.
✨Understand Workforce Management Tools
Familiarize yourself with workforce management software like NICE or Kronos. Be ready to discuss your experience with these tools and how you've used them to optimize scheduling and improve operational efficiency.
✨Highlight Compliance Knowledge
Since compliance with UK employment laws is a key responsibility, be prepared to discuss your understanding of these regulations. Share any experiences where you ensured compliance in previous roles, especially in relation to payroll and staffing.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time workforce adjustments. Think of specific situations where you had to make quick decisions based on operational demands and how you handled them.
