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For Companies At a Glance
- Tasks: Lead the development of our Salesforce platform, maximising its value for our Retail business units.
- Company: Join a dynamic company that leverages Salesforce as a core tool for customer and partner relationships.
- Benefits: Enjoy flexible working options, professional growth opportunities, and a collaborative team culture.
- Why this job: Be at the forefront of CRM innovation, driving strategic outcomes and making a real impact.
- Qualifications: Experience with Salesforce in B2B sales, Agile methodologies, and strong stakeholder management skills required.
- Other info: Ideal for those passionate about technology and looking to influence at senior levels.
The predicted salary is between 43200 - 72000 £ per year.
My client is seeking a skilled and strategic Product Owner - Salesforce (CRM) to lead the continuous development and evolution of our Salesforce platform across our Retail business units, including Motor Finance and Premium Finance. Salesforce has been adopted as our core customer and partner relationship management tool and is a key enabler of our business strategy. It serves as the single source of truth for partner data and supports the success of sales, marketing, and operational functions.
The Product Owner will be responsible for maximising the value delivered through Salesforce, defining the platform vision and strategy, and ensuring alignment with overall business goals. This includes managing the CRM backlog, prioritising delivery, and ensuring the platform continues to evolve in line with user needs and technological advancements.
This is a leadership role that acts as the key interface between business stakeholders and technology teams, balancing strategic direction with operational excellence and driving a continuous delivery mindset. The successful candidate will also guide the transition from project-based CRM deployments to a business-as-usual (BAU) model and ensure governance processes enable transparency, collaboration, and value realisation.
You will be a Salesforce expert and experienced product owner who can influence at senior levels, own strategic outcomes, and guide our agile delivery model across multiple business functions.
Key Responsibilities- Lead and shape the vision and strategy for Retail CRM, aligned to future-state business models.
- Act as the figurehead of the Retail CRM team, guiding structure, governance, and best practices.
- Own and manage the Salesforce product roadmap and backlog across all retail business units.
- Champion the platform’s value proposition and drive adoption across business functions.
- Encourage cross-functional collaboration to capture, validate and prioritise requirements.
- Ensure agile delivery processes are embedded and understood across the organisation.
- Manage the transition from project-based implementations to a continuous delivery model.
- Continuously demonstrate commercial value and measurable benefit through the CRM pipeline.
- Drive platform adoption, user training, and engagement across sales and marketing teams.
- Build strong relationships with Salesforce and its ISV partner ecosystem to understand and leverage platform innovations.
- Manage third-party vendors and internal operations teams with respect to contract, pricing, and service delivery.
- Collaborate with other product owners across the wider business to ensure coordinated solutions and shared value.
- Work closely with internal change and technology teams to ensure high-impact delivery and strategic alignment.
- Maintain adherence to governance, risk, and compliance standards, ensuring accurate reporting and regulatory compliance.
- Extensive hands-on experience with Salesforce.com and its application in a B2B sales environment.
- Experience working with Salesforce ISV (Independent Software Vendor) partners.
- Proven track record of supporting both telephony and field-based sales teams.
- Strong experience in Agile methodologies and acting as a Product Owner in agile teams.
- Demonstrable experience leading strategic technology programmes across complex stakeholder groups.
- Excellent stakeholder management skills across a matrixed organisation.
- Strong communication, presentation, and influencing skills at all organisational levels.
- Ability to make data-driven decisions and articulate strategic platform benefits.
- Skilled in driving platform adoption and user-centric continuous improvement.
- Strategic thinker with the ability to deliver tangible business outcomes.
- Certified Scrum Product Owner (CSPO) or equivalent Agile qualification.
- Salesforce certifications (Admin, Sales Cloud Consultant, etc.).
- Experience in financial services or regulated environments advantageous.
Product Owner employer: Deltra Group
Contact Detail:
Deltra Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being knowledgeable about the platform's capabilities will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current Product Owners or professionals in similar roles within the Salesforce ecosystem. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase your experience with Agile methodologies by discussing specific projects where you've successfully implemented these practices. This will highlight your ability to thrive in a fast-paced environment and align with the expectations for this role.
✨Tip Number 4
Prepare to discuss how you've driven platform adoption and user engagement in previous roles. Providing concrete examples of how you've maximised value through CRM systems will resonate well with the hiring team.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce and Agile methodologies. Emphasise any previous roles as a Product Owner, particularly in B2B environments, and showcase your ability to manage backlogs and drive platform adoption.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Product Owner for Salesforce. Discuss your strategic vision for CRM platforms and how your experience aligns with the company's goals. Be sure to mention your stakeholder management skills and your approach to driving user engagement.
Showcase Relevant Experience: When detailing your work history, focus on specific achievements related to Salesforce implementations and agile project management. Use metrics to demonstrate the impact of your contributions, such as increased platform adoption rates or improved sales outcomes.
Prepare for Potential Questions: Anticipate questions that may arise during the interview process regarding your experience with Salesforce and your approach to product ownership. Be ready to discuss how you would handle cross-functional collaboration and manage the transition to a continuous delivery model.
How to prepare for a job interview at Deltra Group
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce, especially in a B2B sales environment. Be prepared to discuss specific projects where you've maximised the platform's value and how you've influenced strategic outcomes.
✨Demonstrate Agile Methodology Knowledge
Since this role requires strong experience in Agile methodologies, be ready to explain your approach as a Product Owner in agile teams. Share examples of how you've successfully managed backlogs and prioritised delivery in previous roles.
✨Emphasise Stakeholder Management Skills
This position involves working with various stakeholders across the organisation. Prepare to discuss how you've built relationships and communicated effectively with different teams, ensuring alignment with business goals.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your ability to think strategically about the CRM platform. Be ready to articulate how you would shape the vision and strategy for Retail CRM, and provide examples of how you've delivered tangible business outcomes in the past.
