At a Glance
- Tasks: Lead operational performance and drive innovative change in a dynamic law firm environment.
- Company: Join a prestigious international law firm with a focus on growth and innovation.
- Benefits: Competitive salary, professional development, and opportunities for community engagement.
- Other info: Exciting opportunity for career advancement in a supportive and forward-thinking workplace.
- Why this job: Make a real impact by integrating AI and improving service delivery in a collaborative setting.
- Qualifications: Leadership experience in operations, strong communication skills, and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a large international law firm is looking for a Service Delivery Manager to work closely with the COO and support the office’s day-to-day operations.
This role translates strategic priorities into practical execution, supports key projects, and embeds sustainable change to enable the Liverpool office’s continued growth—including the integration of processes, metrics, and AI technologies into everyday workflows.
Key responsibilities
- Office leadership & management – act as a trusted adviser to the COO and senior stakeholders on operational performance, people, and change; serve as the primary point of contact for office-wide operational matters and support business continuity planning.
- Community & internal engagement – act as an ambassador for the Liverpool office internally and externally, lead engagement with local community groups, and provide direction to the office’s social and internal engagement committees.
- Operations & service delivery – identify opportunities to strengthen processes and service delivery models, align Liverpool operations with firm-wide frameworks, lead cross-functional initiatives, and manage the office’s operational budget.
- Operational innovation – work with Technology and Innovation teams to embed AI tools and intelligent automation into everyday operations, championing a culture of curiosity and continuous improvement.
Requirements
- Significant progressive leadership experience in operational or business services management – legal or professional services background is highly desirable.
- Proven track record leading and designing projects and operational change programmes, translating high-level objectives into sustained change, with influence.
- Strong experience leading and developing teams.
- Solid understanding of AI-enabled tools and workflow automation, with practical experience embedding technology-driven change.
- Excellent communication and stakeholder management skills, with credibility to engage senior leadership, partners, and external stakeholders.
- Strong analytical and problem-solving capabilities, with a data-informed approach to decision-making.
- Familiarity with operational services, managed services, or service centre environments is beneficial.
- Prior experience of budget ownership and financial management is beneficial.
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Service Delivery Manager in Liverpool employer: Deltra Group
As a leading international law firm, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. The Liverpool office offers exceptional growth opportunities, with a focus on innovation through AI technologies and operational excellence, ensuring that our team members are at the forefront of industry advancements. Join us to be part of a collaborative environment where your contributions directly impact our success and the local community.
