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- Tasks: Support global clients in leveraging our tech and services for their success.
- Company: Dynamic media company focused on innovation and collaboration.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Join a team that drives change in the digital media landscape.
- Qualifications: 5 years in technical support or account management; strong communication skills.
- Other info: Diverse and inclusive workplace with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
The primary focus of the Technical Account Management team is to support our client base of global content and media rights-holders during their journey through our ecosystem, helping them leverage our technologies and services to extract the best value out of them and ultimately enabling them to achieve their goals.
In broad terms, it’s the TAMs responsibility to help content owners translate their ideas into executable roadmap and deliverable items, steer them to best practices, encourage them to find strategic product & services compromises that fit the strengths of the existing platform set, and help them more broadly understand the digital ecosystem they exist within. This role will require operational, technical, commercial & product sensitivity and will play a key role in helping Endeavor Streaming scale its customer base over the next few years.
Responsibilities
- Attend project status meetings with Project Management team and Customers
- Manage and lead technical discussion with customers and their relevant technical teams
- Review feature requests, technical needs & requirements of existing customer book of business
- Liaise with Product Development, Engineering and Operations Departments to validate solutions for client deliverables
- Document customer use cases and requirements for new deliverables and feature requests
- Provide feedback from customers to Product Development Department for possible product/service enhancements
- Provide feedback to Commercial Account Managers regarding recommendations for products/services that existing customers are not utilizing that would be beneficial to them for up-sells and cross-sells
- Deliver presentations and demonstrations of products/services to customers
- Deliver training and technical consultation to customers to assist in uptake of platform
- Build and update customer-facing user guides and documentation
- Build and update internal-facing process guides and product knowledgebase
- Document technical integration designs for new customer implementations
- Address product/service-related customer questions/requests for information
- Maintain updated knowledge of our products and services and new/emerging technologies that we may need to recommend/integrate with to meet our customer’s needs
Requirements
- 5 years related experience
- Background in Technical Support, Software & Product Development, and/or Network Engineering
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Experience as a team lead or other relevant position of responsibility
- Experience of guiding and training other team members
- Experience in building User Stories and defining clear technical requirements
Skills and Abilities
- Strong client facing experience in Account Management, Business Analyst, Product and/or Project Management positions
- Strong client focused communication skills
- Strong organizational and collaborative skills
- Ability to multi-task and coordinate work efforts across multiple groups
- Fearlessness and pro-activeness
- A restless mind that will anticipate and fix problems
- A relentless attention to detail
- A strong understanding and interest of all OTT relevant technologies and associated delivery mechanisms
- Knowledge of the wider sports, entertainment, events, and representation sectors
- A relentless and passionate work ethic coupled with an ambition to grow and embrace new challenges
- Relevant experience in Video Streaming or Broadcast/Digital Media would be highly beneficial
- The ability to develop simple scripts to call REST APIs is a bonus
- BA or BS degree in related field is not mandatory, but relevant
- IT proficiency across multiple systems and platforms (Jira, Confluence, Asana, etc, Basic photoshop and design skills, Microsoft Office proficiency)
- PM or Agile certifications are a plus
We’re looking for someone who is:
- driven to push the boundaries and lead change and performance
- communicative to leave no-one in the dark and to work with your team successfully
- reliable so we know that we can call on you to meet deadlines
- passionate about the latest technologies and standards
- proactive to suggest improvements, identify and fix potential issues
- solid technically speaking, to advise both Clients and internal teams
Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.
Note: If you don’t tick all the boxes for one particular role, you may still be considered if you have a keen interest in what we do. We are committed to ensuring equal opportunities for all and welcome applicants from diverse backgrounds. If you need adjustments for the interview process, please let us know.
Technical Account Manager (Maternity Cover 12 months) employer: Deltatre
Contact Detail:
Deltatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (Maternity Cover 12 months)
✨Tip Number 1
Get to know the company inside out! Research Endeavor Streaming, their products, and the digital ecosystem they operate in. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical discussions! Since you'll be leading conversations with clients and their tech teams, brush up on your technical knowledge and prepare to explain complex concepts in simple terms. This will make you stand out as a candidate who can bridge the gap between tech and client needs.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've anticipated issues and implemented solutions in past roles. This will demonstrate your proactive mindset and ability to handle challenges head-on.
✨Tip Number 4
Don’t forget to network! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. Plus, applying through our website can give you an edge, so make sure to submit your application there!
We think you need these skills to ace Technical Account Manager (Maternity Cover 12 months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in Technical Account Management. We want to see how your skills align with our needs, so don’t be shy about showcasing your past achievements!
Showcase Your Technical Skills: Since this role requires a solid understanding of technical concepts, be sure to mention any relevant software or tools you’ve worked with. If you’ve got experience with REST APIs or video streaming technologies, let us know!
Be Personable: We love a good personality! When writing your application, let your passion for technology and client relations shine through. A friendly tone can make a big difference and help us get to know the real you.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Deltatre
✨Know Your Tech Inside Out
Make sure you brush up on the technologies and services relevant to the role. Understand how they work and how they can benefit clients. Being able to discuss technical details confidently will show that you're not just familiar with the products, but that you can also guide clients effectively.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in the role. Prepare examples of how you would handle technical discussions or feature requests. This will demonstrate your problem-solving skills and your ability to translate client needs into actionable solutions.
✨Showcase Your Communication Skills
Since this role requires strong client-facing communication, practice articulating complex ideas in simple terms. You might want to prepare a mock presentation or demonstration of a product or service to showcase your ability to engage and inform clients effectively.
✨Emphasise Team Collaboration
Highlight your experience working in collaborative environments. Be ready to discuss how you've successfully worked with cross-functional teams in the past. This will show that you understand the importance of teamwork in achieving client goals and delivering successful outcomes.
