At a Glance
- Tasks: Lead a dynamic team managing live and on-demand sports content in a fast-paced environment.
- Company: Join Deltatre, a leader in sports and entertainment content operations.
- Benefits: Flexible remote/hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Thriving team culture focused on development and operational excellence.
- Why this job: Make an impact in the exciting world of live sports and entertainment content.
- Qualifications: 3+ years in content operations with strong leadership and technical skills.
The predicted salary is between 50000 - 65000 € per year.
Full-time role with shift coverage requirements including evenings, weekends, and overnights as needed by global live sport schedules. Remote or hybrid working considered. This role reports into the VP B2B & B2C Support and leads Deltatre's Content Operations team (6 people, increasing during season peaks) in a 24/7 environment, supporting live and on-demand video content across sports and entertainment platforms. The team handles the full content lifecycle — ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification — and acts as the central link between internal delivery teams and external partners (content owners, broadcasters, federations).
As Content Operations Lead you will lead a globally distributed team through shift-based coverage of live operations, hold accountability for SLA delivery and content quality across platforms, and own the workflows and systems that keep the operation effective as it scales. The work combines people leadership, operational oversight, and technical coordination — the role needs all three at once.
Responsibilities
- Team leadership and operational management
- Lead, manage, and develop the Content Operations team, including shift planning across a 24/7 operation
- Recruit, onboard, train, and mentor team members; build capability and consistency over time
- Assign and oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities
- Act as the escalation point for operational issues and provide real-time decision-making support
- Content lifecycle (Live and VOD)
- Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification
- Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)
- Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences
- Support live operations with real-time monitoring, troubleshooting, and delivery coordination
- Metadata, editorial, and creative oversight
- Set and uphold metadata standards across all content (titles, descriptions, tags, geo-restrictions)
- Oversee preparation of weekly content checklists, fixture updates, and editorial summaries
- Guide creation of editorial content (match descriptions, highlights) — ensuring consistency, neutrality, and clarity
- Supervise production of visual assets (hero images, thumbnails, promotional graphics) aligned with platform and brand guidelines
- Publishing, playlisting, and content presentation
- Oversee publishing workflows, including playlist creation, ordering logic, and front-end presentation
- Ensure all content — including shoulder programming such as pre/post-game shows and highlights — is correctly published and displayed
- Quality assurance and audit
- Implement and oversee regular audit checks on playback, metadata accuracy, and front-end presentation
- Maintain consistency across systems and platforms through daily and weekly validation
- Keep detailed documentation of content, issues, and operational activities
- Stakeholder management and communication
- Act as the primary liaison between internal teams and external stakeholders (content owners, broadcasters, federations)
- Provide real-time updates, reporting, and escalation of risks to senior management
- Collaborate cross-functionally to ensure content acquisition, ingestion, and delivery requirements are met
- Performance, reporting, and financial oversight
- Track and report on SLAs, operational KPIs, and content performance metrics
- Produce regular reports (daily, weekly, monthly) and end-of-month reconciliations
- Review and approve third-party costs and invoicing related to content operations
- Systems and technical oversight
- Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution
- Provide advanced troubleshooting and ensure smooth integration with external systems
- Support the creation of proof-of-concepts demonstrating platform capabilities through branded content environments and workflows
- Identify and implement continuous improvements to tools, workflows, and operational efficiency
Requirements
- You have led content operations in a live broadcast environment before.
- 3+ years' experience in Content Operations, Media Management, or similar environments
- Demonstrated leadership experience — managing, training, and mentoring teams
- Solid understanding of content ingestion, metadata management, publishing workflows, and delivery systems
- Experience working with live and VOD content in a deadline-driven, shift-based environment
- Clear organisational, analytical, and problem-solving skills with attention to detail
- Clear communicator across both technical teams and external stakeholders
- Comfortable with broad technical work — troubleshooting, system navigation, integration
- Proficiency with Microsoft Excel and content management systems
- Proficiency with Adobe Photoshop or comparable design tools
- Knowledge of media rights and acquisition processes
- Experience working with international broadcasters or federations
- Background in proof-of-concept development for platform sales or client conversations
- Genuine interest in sport and entertainment content — useful for editorial judgement
Who Thrives Here
Content operations at Deltatre sits at the intersection of live event tempo, system complexity, and editorial judgement. The visible work is content getting published on time; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with calm authority, and they are honest about what is working and what is not.
A successful Content Operations Lead at Deltatre tends to be patient with people development, protective of the team's time and focus when external pressure mounts, and curious about how the systems and workflows could be better. The role rewards steady judgement and structural thinking more than heroics.
Process and what to expect
- Introductory conversation: this is a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
- 1-hour Technical round of Interview: we will deep dive on your experience and collect examples of the responsibilities you’ve been dealing with in your past experience.
- 1-hour Competency Based Interview: we are going to ask you some situational questions around how you deal with real-life scenarios at work.
If any of these formats would be difficult for you, tell us — we adjust regularly and can usually accommodate. Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.
Content Operations Manager in London employer: Deltatre
Deltatre is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those passionate about sports and entertainment. With a focus on employee growth, we offer comprehensive training and mentorship opportunities within a supportive team environment, ensuring that every member can thrive in their role. Our flexible remote or hybrid working options, combined with the excitement of managing live content operations, make Deltatre a unique place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Content Operations Manager in London
✨Tip Number 1
Get to know the company inside out! Research Deltatre's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for the technical round by brushing up on your content operations knowledge. Think of real-life examples from your past experience that showcase your skills and how you’ve tackled challenges.
✨Tip Number 3
Be ready to demonstrate your leadership style! During the competency-based interview, share how you've managed teams in high-pressure situations. Highlight your approach to mentoring and developing talent within your team.
✨Tip Number 4
Don’t forget to ask questions! Use the introductory conversation to clarify any doubts about the role or the team dynamics. It shows you're engaged and helps you assess if Deltatre is the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Content Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Content Operations Manager role. Highlight your experience in content operations, especially in live broadcast environments, and show us how your skills align with our needs.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've managed and developed teams in the past. Talk about your approach to mentoring and building capability within your team, as this is key for us.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Deltatre
✨Know Your Content Lifecycle
Make sure you understand the full content lifecycle, especially in a live broadcast environment. Brush up on your knowledge of media ingestion, transcoding, and metadata management. Being able to discuss these processes confidently will show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you’ve had to mentor or train team members, and be ready to share how you handled operational challenges while keeping morale high.
✨Be Ready for Technical Questions
Since this role involves technical coordination, expect questions about troubleshooting and system navigation. Familiarise yourself with common issues that arise in content operations and think through how you would resolve them. This will demonstrate your problem-solving skills.
✨Communicate Clearly and Confidently
As the primary liaison between internal teams and external stakeholders, clear communication is key. Practice articulating your thoughts on how to manage stakeholder relationships and provide real-time updates. This will help you convey your ability to keep everyone informed and engaged.
