At a Glance
- Tasks: Lead a dynamic team managing live and on-demand sports content operations.
- Company: Join Deltatre, a leader in sports and entertainment content delivery.
- Benefits: Flexible remote/hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Thriving environment for those passionate about sports and media.
- Why this job: Make an impact in the fast-paced world of live sports and entertainment.
- Qualifications: 3+ years in content operations with strong leadership and technical skills.
The predicted salary is between 50000 - 65000 € per year.
Full-time role with shift coverage requirements including evenings, weekends, and overnights as needed by global live sport schedules. Remote or hybrid working considered. This role reports into the VP B2B & B2C Support and leads Deltatre's Content Operations team (6 people, increasing during season peaks) in a 24/7 environment, supporting live and on-demand video content across sports and entertainment platforms. The team handles the full content lifecycle — ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification — and acts as the central link between internal delivery teams and external partners (content owners, broadcasters, federations).
As Content Operations Lead you will lead a globally distributed team through shift-based coverage of live operations, hold accountability for SLA delivery and content quality across platforms, and own the workflows and systems that keep the operation effective as it scales. The work combines people leadership, operational oversight, and technical coordination — the role needs all three at once.
Responsibilities
- Team leadership and operational management
- Lead, manage, and develop the Content Operations team, including shift planning across a 24/7 operation
- Recruit, onboard, train, and mentor team members; build capability and consistency over time
- Assign and oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities
- Act as the escalation point for operational issues and provide real-time decision‑making support
- Content lifecycle (Live and VOD)
- Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification
- Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)
- Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences
- Support live operations with real‑time monitoring, troubleshooting, and delivery coordination
- Metadata, editorial, and creative oversight
- Set and uphold metadata standards across all content (titles, descriptions, tags, geo‑restrictions)
- Oversee preparation of weekly content checklists, fixture updates, and editorial summaries
- Guide creation of editorial content (match descriptions, highlights) — ensuring consistency, neutrality, and clarity
- Supervise production of visual assets (hero images, thumbnails, promotional graphics) aligned with platform and brand guidelines
- Publishing, playlisting, and content presentation
- Oversee publishing workflows, including playlist creation, ordering logic, and front-end presentation
- Ensure all content — including shoulder programming such as pre/post‑game shows and highlights — is correctly published and displayed
- Quality assurance and audit
- Implement and oversee regular audit checks on playback, metadata accuracy, and front-end presentation
- Maintain consistency across systems and platforms through daily and weekly validation
- Keep detailed documentation of content, issues, and operational activities
- Stakeholder management and communication
- Act as the primary liaison between internal teams and external stakeholders (content owners, broadcasters, federations)
- Provide real‑time updates, reporting, and escalation of risks to senior management
- Collaborate cross-functionally to ensure content acquisition, ingestion, and delivery requirements are met
- Performance, reporting, and financial oversight
- Track and report on SLAs, operational KPIs, and content performance metrics
- Produce regular reports (daily, weekly, monthly) and end‑of‑month reconciliations
- Review and approve third-party costs and invoicing related to content operations
- Systems and technical oversight
- Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution
- Provide advanced troubleshooting and ensure smooth integration with external systems
- Support the creation of proof-of-concepts demonstrating platform capabilities through branded content environments and workflows
- Identify and implement continuous improvements to tools, workflows, and operational efficiency
Requirements
- You have led content operations in a live broadcast environment before. You know what makes a 24/7 operation effective and what makes it slowly fall apart. You can hold quality across hundreds of pieces of content during a live event, and you can do this without losing the people doing the work.
- Required
- 3+ years' experience in Content Operations, Media Management, or similar environments
- Demonstrated leadership experience — managing, training, and mentoring teams
- Solid understanding of content ingestion, metadata management, publishing workflows, and delivery systems
- Experience working with live and VOD content in a deadline-driven, shift-based environment
- Clear organisational, analytical, and problem-solving skills with attention to detail
- Clear communicator across both technical teams and external stakeholders
- Comfortable with broad technical work — troubleshooting, system navigation, integration
- Proficiency with Microsoft Excel and content management systems
- Proficiency with Adobe Photoshop or comparable design tools
- Knowledge of media rights and acquisition processes
- Experience working with international broadcasters or federations
- Background in proof-of-concept development for platform sales or client conversations
- Genuine interest in sport and entertainment content — useful for editorial judgement
Who Thrives Here
Content operations at Deltatre sits at the intersection of live event tempo, system complexity, and editorial judgement. The visible work is content getting published on time; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with calm authority, and they are honest about what is working and what is not.
A successful Content Operations Lead at Deltatre tends to be patient with people development (you are explicitly here to build a stable team, not rescue every shift yourself), protective of the team's time and focus when external pressure mounts, and curious about how the systems and workflows could be better. The role rewards steady judgement and structural thinking more than heroics.
Content Operations Lead in London employer: Deltatre
Deltatre is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to lead and innovate in the fast-paced world of live sports and entertainment. With a strong focus on professional development, team collaboration, and operational excellence, Deltatre offers unique opportunities for growth and skill enhancement, all while supporting a flexible remote or hybrid working environment. Join us to be part of a globally distributed team that values your contributions and prioritises quality and efficiency in delivering top-notch content to audiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Content Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their content operations, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your leadership and problem-solving skills.
✨Tip Number 3
Show your passion for sports and entertainment! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your thoughts on recent events or trends in the industry to demonstrate your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the world of content operations.
We think you need these skills to ace Content Operations Lead in London
Some tips for your application 🫡
Show Your Passion for Content Operations:When you're writing your application, let your enthusiasm for content operations shine through! We want to see that you genuinely care about the industry and have a solid understanding of what makes a 24/7 operation tick.
Tailor Your Experience:Make sure to highlight your relevant experience in content operations, especially in live broadcast environments. We’re looking for specific examples of how you've led teams and managed workflows, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate clarity just as much as you do. Remember, we want to understand your journey without sifting through fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deltatre
✨Know Your Content Operations Inside Out
Make sure you understand the full content lifecycle, especially in a live broadcast environment. Brush up on your knowledge of media ingestion, transcoding, and metadata management. Being able to discuss these processes confidently will show that you're ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've managed and developed teams in the past. Think about specific situations where you’ve had to mentor someone or resolve conflicts. This role is all about people leadership, so demonstrating your experience in this area will be crucial.
✨Be Ready for Technical Questions
Expect questions about troubleshooting and system navigation. Familiarise yourself with common issues that arise in content operations and how to solve them. Showing that you can think on your feet and provide real-time decision-making support will impress the interviewers.
✨Communicate Clearly and Effectively
Since you'll be liaising with both technical teams and external stakeholders, practice articulating complex ideas simply. Prepare to discuss how you would keep everyone informed during high-pressure situations, ensuring that communication flows smoothly across all levels.
