This role is offered on a UK employment contract. Candidates must be based in UK as we are unable to support remote working from outside the country due to local employment and tax legislation.
Position
This role reports to the SVP, Engineering Delivery. As Delivery Director for the Vesper Build and Run pillar, you will own delivery excellence across a portfolio of business-critical client programs delivered on and around the Vesper streaming platform. You'll be the key delivery contact point for clients, lead technical and project governance teams globally, own senior stakeholder relationships, and take end-to-end oversight of programs from onboarding and build through to launch and run.
Work here is delivered on a shared platform. You will balance the needs of individual clients - launches, migrations, customizations, and live events - against a common Vesper product roadmap, working in lockstep with Product and Engineering so that client commitments and product development stay aligned.
Responsibilities
Program and portfolio delivery leadership
Program-manage large, strategically important initiatives across the Vesper pillar, including client onboarding, platform migrations, new launches, and feature programs
Ensure delivery excellence across all accounts in your portfolio, overseeing consistency, quality, and adherence to SLAs
Own and analyze delivery health, including project budget and workforce costs/gross margin (GM), controlling scope and progress to deliver on time, within scope, and within budget
Structure projects to respond to changing demands at pace, including the fixed dates set by sports calendars, season starts, and major live events
Sign off on team plans and confirm that delivery schedules can realistically be met, holding regular Build review meetings to monitor progress and support any deviation from plan
Provide visibility on capacity, resource planning, and prioritization across accounts as the Vesper team scales
Manage cross-program dependencies, particularly where multiple clients rely on the same platform capabilities, environments, or releases
Platform alignment and product partnership
Act as the delivery voice in Vesper roadmap and release planning, ensuring client commitments are visible, sequenced, and realistic against platform capacity
Partner with Product and Engineering to distinguish core platform capability from client-specific work, and challenge scope that erodes platform consistency
Ensure release readiness, environment planning, and go-live criteria are agreed and met for each client launch or migration
Feed delivery learnings, recurring client requests, and technical debt signals back into product and engineering leadership
Governance, reporting, and communication
Keep internal senior stakeholders updated on progress and consulted on key decisions, including the SVP, Engineering Delivery on all significant risks, particularly those affecting GM
Ensure project governance enables clear communication and knowledge sharing despite the complexity and scale of the programs, using internal tools for knowledge sharing, document retention, and governance
Build credibility and maintain clear, consistent communication with stakeholders at multiple levels, including tech, product, design, and insights
Provide regular reporting on progress across your portfolio, highlighting key milestones and risks
Ensure project teams follow PM best practices and reporting standards, and that project goals stay aligned with company strategy and the Vesper platform strategy
Escalation, risk, and incident management
Act as the escalation point for client concerns and major delivery risks, and support Project Managers in resolving escalations beyond their scope
Proactively orchestrate incidents and stay actively involved in incident management with the client, including during live events and peak-traffic periods
Escalate to the SVP, Engineering Delivery where Engineering priorities conflict across clients, or between client work and the platform roadmap
Ensure post-incident reviews take place and resulting actions are tracked to closure
Team leadership and development
Lead, coach, and mentor a growing, multidisciplinary team globally, and play a key part in shaping and scaling the Vesper delivery organization
Act as line manager for Project Managers and related project leadership roles, and coach them in effective line management
Establish consistent ways of working, templates, and governance for a newly formed team, working with the other delivery pillars to share good practice
Help develop a stronger Program Management discipline across the pillar, including training and development such as workshops and internal conferences
Client and commercial ownership
Manage senior client relationships, driving a strategic outlook while ensuring day-to-day matters are managed effectively through the project team
Co-own
