At a Glance
- Tasks: Provide exceptional customer service and assist during emergencies.
- Company: Join Delta Wellbeing, an award-winning local authority trading company.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Full-time role with opportunities for personal development and career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, communication skills, and basic Welsh required; training provided.
The predicted salary is between 11 - 12 £ per hour.
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve.
About the vacancy:
- Vacancy ID: 2805
- Organisation: Delta Wellbeing
- Number of vacancies: 1
- Contract type: Temporary/Secondment - Full Time
- Contract end date: 1 April 2027
- Location: Carmarthen, Llanelli
- Grade: Grade D +8%
- Hourly Rate: £14.32 – £14.78 per hour
- Contract Hours: 37 hrs per week (full time) – part time pro‑rated accordingly.
Come and join our team. We are expanding our team of customer assistants and are looking for excellent communicators with a passion for helping people, especially during emergencies. Delta Wellbeing is an award‑winning local authority trading company and a centre of excellence for Technology Enabled Care. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out‑of‑hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.
As a customer assistant, you will be at the frontline of delivering exceptional customer service. Your responsibilities include:
- Handling inbound calls from customers in need of urgent out‑of‑hours assistance
- Efficiently allocating jobs to contractors
- Ensuring timely responses to emergencies
We’re looking for individuals with empathy and compassion, who have experience of working in a fast‑paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should have a good understanding of computers with knowledge of Microsoft Office. Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation such as GDPR. The ability to communicate in Welsh is essential – a basic Disclosure and Barring Service (DBS) check will be requested for this role. You will need a good level of conversational Welsh; reasonable support can be provided on appointment to reach this level. Extensive training will be given during the initial three‑month period.
If you’re a dedicated team player who can handle a varied workload, we’d love to hear from you.
Benefits:
- Competitive salary
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits (e.g., cycle‑to‑work scheme)
- Flexible working and family‑friendly policies
We will reserve the right to close this post earlier than stated if we receive a high number of applications.
Additional Information: We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. We have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Eligibility: You will be asked about your nationality and whether you are legally allowed to work in the United Kingdom. If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn or the offer retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email jobs@carmarthenshire.gov.uk or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements. Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.
Contact: For further information or an informal discussion, please contact Shereen Turvey on 0300 333 2222 or by e‑mail shereen.turvey@deltawellbeing.org.uk.
Closing Date: 23/02/2026, 23:55
Customer Assistant in Llanelli employer: Delta Wellbeing Ltd
Delta Wellbeing is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a competitive salary, generous leave entitlements, and access to health support, employees are encouraged to grow within the organisation while making a meaningful impact in their community. Located in Carmarthen, this role provides the unique opportunity to work in a bilingual environment, ensuring that staff can engage with and support a diverse range of individuals in need.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Llanelli
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Delta Wellbeing Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Delta Wellbeing Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Assistant in Llanelli
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Delta Wellbeing Ltd.
How to prepare for a job interview at Delta Wellbeing Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Delta Wellbeing Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Delta Wellbeing Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
