At a Glance
- Tasks: Manage housing maintenance schedules and ensure timely completion of repairs.
- Company: Join Carmarthenshire County Council's dynamic Housing Scheduling Team.
- Benefits: Enjoy competitive pay, generous holidays, and flexible working options.
- Other info: Hybrid working model with opportunities for personal development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Good conversational Welsh skills and a positive, can-do attitude.
The predicted salary is between 25290 - 30910 £ per year.
As part of our commitment to maintaining and improving our 9,300+ council homes, we are looking to expand our in-house operational teams. We are seeking self-motivated, positive, and flexible individuals with a can-do attitude to join our customer-focused Housing Scheduling Team in the Responsive Maintenance Section in the Housing Property and Strategic Projects Division. We strive for a high performing workforce who challenge the norm and who are empowered to provide outstanding services whilst living up to our core values.
Providing the best quality service is a key part of the role of our multi-skilled workforce, to ensure that jobs are efficiently completed within agreed timescales. These roles encompass our passion for teamwork and customer focused delivery across our entire trade function.
You will be responsible for the following:
- Issuing of responsive maintenance works to both operatives and contractors, ensuring works are completed within target completion dates.
- Monitoring and actioning new online repair service requests, ensuring prioritisation and allocation of works.
- Proactively following up service requests and contacting customers providing progress updates and proposed target dates.
Our team operates on a hybrid basis from home and/or 2 depots, based in Carmarthen and Llanelli. Carmarthenshire County Council staff work a standard 37-hour week, receive generous holidays, sick pay, and pension, together with other employee benefits.
The Rewards We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type.
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies
We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve.
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality. All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom.
Scheduling Officer in Carmarthen employer: Delta Wellbeing Ltd
Delta Wellbeing Ltd is an excellent employer, offering a supportive work culture that values enthusiasm and dedication. Located in the vibrant heart of Carmarthen, employees benefit from diverse opportunities for career progression while contributing to vital financial services in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Officer in Carmarthen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Delta Wellbeing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Delta Wellbeing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Officer in Carmarthen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Delta Wellbeing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Delta Wellbeing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Delta Wellbeing Ltd!
How to prepare for a job interview at Delta Wellbeing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
