At a Glance
- Tasks: Support your community by delivering vital services and helping residents improve their skills.
- Company: Carmarthenshire County Council, dedicated to making a difference in local lives.
- Benefits: Generous leave, pension scheme, health support, and flexible working options.
- Other info: Join a supportive team with opportunities for personal development and progression.
- Why this job: Make a real impact during challenging times while developing your career.
- Qualifications: Customer service skills and ability to communicate effectively in Welsh.
The predicted salary is between 14.82 - 16.9 £ per hour.
Join our Customer Services Team – Make a Difference in Carmarthenshire.
Are you passionate about helping others and eager to support your community during challenging times? Carmarthenshire County Council is seeking a proactive and customer-focused Hwb Adviser to join our Customer Services team. As part of our Tackling Poverty Agenda and response to the Cost of Living crisis, you’ll play a vital role in delivering integrated, multi-channel services across the Hwb network including supporting our Hwb Bach Y Wlad Service.
Your work will also include a focus on employability support, helping residents access advice, opportunities and services that can improve their skills, confidence and prospects. We are looking for someone who can work collaboratively, demonstrating an awareness of other Council and partner services, to provide residents with a coordinated and seamless customer experience.
You’ll be assisting with complex enquiries, supporting colleagues, and delivering high standards of customer service even in challenging situations. This role requires flexibility, as you will occasionally be asked to provide cover at other sites within the county including rural parts of Carmarthenshire. Therefore, the ability to travel is essential.
The ability to communicate effectively in Welsh is required. Support can be provided to achieve this level. If you are motivated by making a difference and committed to improving services for the people of Carmarthenshire, we’d love to hear from you.
For an informal discussion, please contact Eifion Davies on 07766 464731 or ewdavies@carmarthenshire.gov.uk.
A Basic Disclosure and Barring Service (DBS) check will be requested for this job. Level 4 - You will need to be able to communicate effectively in Welsh. Reasonable support can be provided on appointment to reach this level.
Closing Date: 04/09/2026, 23:55
The Rewards:
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing additional annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve.
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality. All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom.
Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance.
Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.
Hwb Adviser in Carmarthen employer: Delta Wellbeing Ltd
Delta Wellbeing Ltd is an excellent employer, offering a supportive work culture that values enthusiasm and dedication. Located in the vibrant heart of Carmarthen, employees benefit from diverse opportunities for career progression while contributing to vital financial services in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hwb Adviser in Carmarthen
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Delta Wellbeing Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Delta Wellbeing Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Hwb Adviser in Carmarthen
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Delta Wellbeing Ltd.
How to prepare for a job interview at Delta Wellbeing Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Delta Wellbeing Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Delta Wellbeing Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
