Delta Wellbeing Customer Assistant (Casual) in Carmarthen

About the vacancy

• Vacancy ID: 3755
• Organisation: Delta Wellbeing
• Number of vacancies: 4
• Contract type: Casual
• Contract Hours: 0
• Location: Carmarthen, Llanelli
• Grade: Grade D
• Hourly Rate: £13.45 (Including Real Living Wage Supplement)

Come and join our team. We are expanding our team of Customer Assistants and are looking for excellent communicators with a passion for helping people, especially during emergencies. Delta Wellbeing is an award-winning local authority trading company and a centre of excellence for Technology Enabled Care. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out-of-hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.

As a customer assistant, you'll be at the frontline of delivering exceptional customer service. You will be handling inbound calls from customers in need of urgent out-of-hours assistance, efficiently allocating jobs to contractors, and ensuring timely responses to emergencies. We're looking for individuals with empathy and compassion, who have experience of working in a fast-paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should also have a good understanding of computers with knowledge of Microsoft Office. Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation like GDPR. If you're a dedicated team player who can handle a varied workload, we'd love to hear from you.

Extensive training is given during the initial three-month period. The ability to communicate in Welsh is essential. It is an offence for someone to apply or volunteer for work for which they have been barred via the DBS barred lists.

A Basic Disclosure and Barring Service (DBS) check will be requested for this job. Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.

Closing Date: 30/08/2026, 23:55

The Rewards: We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.

• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing additional annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Anonymous Recruitment: We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Additional Information: We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality. All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations. Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview - GOV.UK. Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.