We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
About the vacancyVacancy ID: 3476
Organisation: Carmarthenshire County Council
Number of vacancies: 1
Contract type: Temporary/Secondment - Full Time
Contract end date: 31 July 2028
Location: Carmarthen
Grade: Grade D
If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly
Hourly Rate: £13.45 (Including Real Living Wage Supplement) - £13.69
Contract Hours: 37
Come and join our teamActif Sport & Leisure has a broad portfolio of facilities and community services attracting over a million attendances per year from Actif members.
Behind this operation, Actif's Business & Membership Support Team provide the administrative and financial systems which enables us to deliver a first-class customer experience.
We are seeking a Customer Service Officer with experience in database management with an emphasis on financial control with a view to automating processes over the next few years. The successful applicant will be required to maintain Actif's database and systems with a view to maximising its capabilities whilst modernising our working practices. They will be adding value to a successful team by bringing skills set which will complement our existing customer focus team.
If you are the conscientious team player with the 'attention to detail' we are looking for, we welcome your application.
Conversational Welsh is required, reasonable support will be provided on appointment to reach this level.
Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level
Closing Date02/08/2026, 23:55
The RewardsWe're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers .
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing addition annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
EligibilityYou will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: P Lease Note: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
Please see the 'How we Recruit' guidance on the Careers Page for more information on the recruitment process.
Customer Service Officer in Carmarthen employer: Delta Wellbeing Ltd
Delta Wellbeing Ltd is an excellent employer, offering a supportive work culture that values enthusiasm and dedication. Located in the vibrant heart of Carmarthen, employees benefit from diverse opportunities for career progression while contributing to vital financial services in the public sector.
